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BB cut off

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BB cut off

Hi there, my broadband was cut off when my landlord 'forgot' to pay the phonebill. He's paid it since and I believe the line has been re-activated, how do I go about getting my ADSL re-activated as I can still not connect (router shows no DSL is present on the line). Thanks Cheesy
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

BB cut off

Hi,

Looks like the broadband has been ceased by BT Retail because of the billing issue. The best thing to do is contact the support team and they can let you know the costs and arrange for the line to be reactivated for you.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

BB cut off

Re Costs for re-connection I'd ask the landlord for the equivalent in rent reduction :-)


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