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Auto Speed Upgrade?

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Auto Speed Upgrade?

According to bt.com i can get approx 4.5mb broadband.
The PN package i subscribe to goes up to 8mb, but i only connect at 2.2 Is there anything i can do?
4 REPLIES
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Auto Speed Upgrade?

You're currently provided on a 2Mb fixed service based on that being the BT Wholesale product you migrated into us from.

Upgrades to 8Mb are currently being processed by customer request. We can upgrade your line to the MaxDSL service free of charge for you if you opt-in at http://max.plus.net

This should then complete within around 14 days.

Cheers,
Liam
N/A

Auto Speed Upgrade?

thanks very much
N/A

Auto Speed Upgrade?

Would someone from PN have phoned me to talk about this? I received a phonecall from someone about broadband and I assumed it was a cold caller trying to sell me something because I didn't catch the company name. It was only later that I realised it might have been about this.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Auto Speed Upgrade?

Hi there,

Looking at your account we haven't called you. I guess your assumption was correct.

Smiley