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Anyone got a problem installing a Zoom 5510 USB modem?

N/A

Anyone got a problem installing a Zoom 5510 USB modem?

Purchased the modem off ebay (new one though), started the set up but
it wouldn't finish.
Copied the files, installed the files, plugged the modem in, auto rebooted,
AND...started from scratch again (endless loop).
It never gets to the last 2 stages - configure and test so cannot put username
etc in.
The modem powers up (red light on) and the relevant green light (link)
flashes. The modem is there under device manager and there is an
(unusable) entry in control panel. It is also listed under Programs which lets
me uninstall it.
I have installed the VIA 4in1 drivers and the Microsoft usbh file (as listed
in the knowledge base).
O/S is Win98SE.
Emailed Zoom who say it sounds like the installation has corrupted the
registry (ages since I have done any of this work).

Anyone else had a problem with the above modem?
I have just upgraded to broadband and boy is it frustrating still being on
dialup (currently at work so have access to university network).
Thanks
Frank BAinbridge
2 REPLIES
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

Anyone got a problem installing a Zoom 5510 USB modem?

I have this modem & it does seem to give problems installing. I have used it with XP & ME

It usually hangs when starting the install when I use it & it refuses to go any further, clicking - end task in task manager usually makes it continue !
I have just installed XPSP2 on this drive & for the first time Zoom actually installed without a hitch.
Apart fom that the modem gives good service.

Try downloading the Zoom driver from their site rather than the disk you have.
N/A

Anyone got a problem installing a Zoom 5510 USB modem?

Thanks for that.
Downloaded files had been tried (for both types of modem!) without
success.
Now in email contact with Zoom and have just sent them a log file
which shows some errors - mainly with DUN setup.
Hopefully it will mean something to them.
Thanks again
Frank BAinbridge