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Anyone at Plusnet actioning tickets?

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Anyone at Plusnet actioning tickets?

My ticket 20699424 has been open since Tuesday afternoon without anybody looking at it. No wonder the impression of PN is going downhill. Anyone know an email address I can use to chase this up?
8 REPLIES
cranwin
Dabbler
Posts: 24
Registered: 08-08-2007

Anyone at Plusnet actioning tickets?

It seems that something must have happened on tuesday because that the last time I had an update on my ticket as well......

I have called them on two occasions only to be told that "they are working on it" I would just like an update so that I know what is going on....
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Anyone at Plusnet actioning tickets?

I opened a ticket on Sunday.... and I'm still waiting !
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Anyone at Plusnet actioning tickets?

Well my ticket 20571588, has been ongoing since 25th October!
Granted it has had a few replies.

But like you, the last time I added a comment was on Sunday 12th November and I have not had any reply either!

Maybe this is the start of a "Who has waited the longest for a reply" contest!
ColH
Grafter
Posts: 29
Registered: 30-07-2007

Anyone at Plusnet actioning tickets?

Me too. Just about 2 days for initial reply then nothing since Tue evening and now its Sat mid morning. Perhaps they've all "fallen on their swords"
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Anyone at Plusnet actioning tickets?

My ticket's [20504042] been open since 16 October.

Plenty of updates until last week, since then nothing?
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Anyone at Plusnet actioning tickets?

Maybe this is a ign of what's to come under BT?...
cranwin
Dabbler
Posts: 24
Registered: 08-08-2007

Anyone at Plusnet actioning tickets?

Gave up trying to get an update to my ticket, rang BT direct and got them out on Friday and they sorted part of the problem.... just Need PN to get onthe case and sort the rest of it now...
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Anyone at Plusnet actioning tickets?

They can leave my ticket open - I just want out.
what a bag of crap. PN now stands for PooNet in my house.
Anyone-else feel like they're in un-escapable handcuffs since LLU?