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Activation..??

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Activation..??

Day 19....

Still waiting for a single response from +Net Customer Support.

If you're looking to subscribe, don't believe the 7 to 10 day period.

PlusNet..Any response HuhHuh?Huh
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5 REPLIES
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RE: Activation..??

Normally this is 7 - 10 days. This order for you has taken longer, due to BTs ordering system not handling your order correctly. As your order has become stuck in their system.

One of our provisioning staff will be speaking to BT today to get the order back on track.

Again apologises for the delay. This is not the norm.

Kind Regards

Kevin


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| Kevin Revill ............... Unmetered & ADSL solutions
| PlusNet Customer Support .......... for Home & Business
| PlusNet Technologies Ltd. ....... @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: Activation..??

>Day 20.....

So, it's a BT problem eh!

I look forward to a response regarding progess, now your provisioning staff has 'put my order back on track'.

Does this mean I've still got to wait an additional 7 to 10 days from this point??

Thanks for the previous response.


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RE: Activation..??

I would imagine about 5. We will try and push it through, but again we await BT completing the work.

Kind regards

Kevin

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| Kevin Revill ............... Unmetered & ADSL solutions
| PlusNet Customer Support .......... for Home & Business
| PlusNet Technologies Ltd. ....... @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: Activation..??

Day 21..(Sunday)

Unexpected, Sunday afternoon received a tel call from Customer Support....good stuff...caught me totally unaware...

Ok, so I'm miffed I've got to wait at least another 5 days, but there's some comfort knowing something's happening.

I'd be interested to know if you're kicking up a big fuss with BT, 'cos it's +net's reputation in the frame?

Again, thanks for the call...good support
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RE: Activation..??

Day 22...

Yet another(2nd)phone call from customer support !

Problem seems to be with BT not being able to automatically process my postcode (?)

+net seem confident it'll be sorted by w/e....

....'tomorrow's just another day'...ho humm...

Keep going +net my hopes are up !


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