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Account Issues.

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Account Issues.

Hi Everyone.Sorry Im sending several forum messages over this Forum its just I keep getting more Ideas into my head about my account.The final thing I would Like to ask is the following:

I have recently upgraded my account and I viewed the information in the Ticket Service and It says the following:

This customer has chosen to upgrade from "ADSL Home Self-Install (Annual Contract)" to "PlusNet Broadband Home Premier 1Mb (Monthly Contract, No Modem)

It Now says im On a monthly contract.Is there any difference in Monthly to annual as I appear to have paid more for Monthly Contract(I don't have a problem with this).Is there any reason to choose Monthly Over Annual?.

Thanks

Jon
6 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Account Issues.

The difference between monthly and annual is just the ammount of notice you need to give to close your account.

With a yearly account you are commited to keeping the account for one year or paying a fee if you wish to close it earlier.
On a monthly one you just have to give 1 months notice and there is no extra fee to close it.

Yearly does work out a little bit cheaper though..

Hope that answers your queries.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Account Issues.

Also regrading from annual to monthly costs more (£24.99). if you had said you wanted to stay on your current contract (monthly) it would have only cost you £14.99.
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Account Issues.

So I guess Choosing monthly has the benefits that I can cancel without a charge?

And Also:

Would it still cost 29.99 a month whichever way I went about it?.

If So Im Not worried about the extra few ££ I had to Pay for the ADSL 1000 Upgrade.

thanks

Jon
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Account Issues.

The monthly charge does not change. It is as stated on the pruducts page (in your case for 1Mb premier).
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Account Issues.

I have 1 final question.Is my account 50:1 contentions.If so How is it possible to get 20:1 contentions and is there any difference?

Cheers

Jon

P.s- Thanks For all your help and sorry for the hassle.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Account Issues.

Broadband home 512K and 1Mb is 50:1, boadband home 2Mb is currently 20:1 until BT release an IPStream home 2000 product when everyone will be moved over to the 50:1 product. As far as PlusNet are concerned broadband home 2Mb is is being promoted as a 50:1 product.

If you want 1Mb 20:1 contention you need to signup for a business product which are much more expensive. See the business broadband products page for more details.

In practice you will not see any difference in speed between 50:1 and 20:1 unless you are on a very busy exchange with limited ADSL capacity, where contention ratios may be nearer the 50:1 & 20:1 figures. In practice neither ratios get anywhere near the max possible.