I have received a message reponding my ticket says "Call back required". It says your support team needs me to have the equipment switched on. When do I need to do that? By the way, it takes two days that I received response to the ticket. So even I left my computer on all yesterday, nobody tested it.
Another thing might be off topic, but I'd like to ask. I have received another ticket:
Invoice No. ******* is invalid - this was an internal error. The customers account was NOT debited more than once. A manual refund has been allocated to clear the extra receipts
Ref: problem 13878
Ticket ID is 9073906. What have been done to my account?