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ADSL package confusion

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ADSL package confusion

I am interested in a 2mb connection (currently 1mb), so I went to the package upgrade page. I am currently paying £29.99 for "ADSL Broadband home". This does not appear under today's option, but it is more expensive than the 2mb connection.

I am confused, are they upgrades for less money? am I missing something?
3 REPLIES
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ADSL package confusion

Ring support before your next billing and ask for free downgrade to Premier at £21.99 (this is the latest package), though you will not get a refund, and enquire about 2Mb while you are talking to them.
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ADSL package confusion

You might also want to double-check each package on the main page of the site as I think the difference in price might be over bandwidth.
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Re: ADSL package confusion

Quote

I am confused, are they upgrades for less money? am I missing something?


PN introduced some "new replacement packages" in April but did not tell exsisting customers that the similar products were cheaper now.....

There is a big disussion in the Customer Feedback Forum about it.

You can change package at no cost, but also no refunds so they have been making an extra £8 a month from you :shock: