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ADSL not working


ADSL not working

hello everyone,

I wonder if you can help me, I have just setup the BT Voyager 240 but I can't access the internet or email. I ran a diagnostic and it said that ATM OAM F4 SEGMENT PING FAIL and ATM OAM F4 END-TO-END PING FAIL, could this be causing the problem or do you have and other suggestions.

thanks in advance