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ADSL icon goes yellow then red and takes ages to connect!!

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ADSL icon goes yellow then red and takes ages to connect!!

my adsl icon takes ages to turn black and say connected at 2.2mbps !!
i have tried everything to sort it out but it still happens

i have got the ZYXEL modem could this be the cause ?? if so what should i do?

Thanks

ansell5131
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

ADSL icon goes yellow then red and takes ages to connect!!

There are several reports of others using that modem having problems syncing with the exchange, and it's not just from PN customers. Using other ADSL equipment on the line works fine.

I think it does not handle bad lines very well.

What you can do about it I have no idea. If the modem was bought from PN try ringing support, explain your having sync problems along with many others using that modem and see if you can get it replaced.

If you bought it yourself and it's still new, return it to the shop and get something that actually works.
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ADSL icon goes yellow then red and takes ages to connect!!

Plusnet have informed me today that the ZyXel modem is not sold as a retail product but only to ISP's.