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ADSL Line condition query

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ADSL Line condition query

This will make you laugh.

I wanted to find out my line conditions so I called BT.

Me - "Hello, I would like to confirm my ADSL line conditions please."
BT - Ok, you'll need to contact your ISP
Me - But all they'll do is contact you?
BT - Yes, but that's how it works.
Me - So I have to go days around the houses to get a simple answer from you in a few minutes?
BT - Yes, it's because BT are in competition with your ISP.
Me - But BT provide the ADSL circuits?
BT - Yes, BT Wholesale do, BT Retail are an ISP themselves.
Me - But I wanted to speak to someone about line conditions.
BT - Oh, who put you through?
Me - The operator on customer services.
BT - They've put you through to the wrong department.
Me - Ok, thanks for your help.

And then I hung up. What an absolute waste of time. If this is the sheer intelligence of the people that are running our telcom's infrastructure, then save us all.!!!!!!! Monkeys would understand my initial question quicker.
3 REPLIES
N/A

RE: ADSL Line condition query

For goodness sake. Why not just ring the ISP, as advised? Is that so difficult for you to doHuh

BT is obliged to operate in this way by the telecoms regulator.

Whenever I've had to contact the phones side of BT I've always found them friendly and helpful, but they can't do what the regulator won't let them!

> This will make you laugh.
>
> I wanted to find out my line conditions so I called BT.
>
> Me - "Hello, I would like to confirm my ADSL line conditions please."
> BT - Ok, you'll need to contact your ISP
> Me - But all they'll do is contact you?
> BT - Yes, but that's how it works.
> Me - So I have to go days around the houses to get a simple answer from you in a few minutes?
> BT - Yes, it's because BT are in competition with your ISP.
> Me - But BT provide the ADSL circuits?
> BT - Yes, BT Wholesale do, BT Retail are an ISP themselves.
> Me - But I wanted to speak to someone about line conditions.
> BT - Oh, who put you through?
> Me - The operator on customer services.
> BT - They've put you through to the wrong department.
> Me - Ok, thanks for your help.
>
> And then I hung up. What an absolute waste of time. If this is the sheer intelligence of the people that are running our telcom's infrastructure, then save us all.!!!!!!! Monkeys would understand my initial question quicker.

fonejacker
Grafter
Posts: 382
Registered: 30-07-2007

RE: ADSL Line condition query

Hi Guys,

Just to add the ISP stance here, we can't run any specific line checks for you. The only way to really find out if your line can have ADSL is to order it. If for any reason the activation of your line fails we will obviously refund your initial activation fee.

With Regards,

Ian Wild
PlusNet Customer Support
N/A

RE: ADSL Line condition query

> Hi Guys,
>
> Just to add the ISP stance here, we can't run any specific line checks for you. The only way to really find out if your line can have ADSL is to order it. If for any reason the activation of your line fails we will obviously refund your initial activation fee.
>
> With Regards,
>
> Ian Wild
> PlusNet Customer Support

There you have it, if BT don't stuff you then Plusnet will.
As for refunding your initial activasion fee well they will but it might take them a couple of months.

Plusnet and your money are not easily parted.

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