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A DAY IN THE LIFE OF A PLUSNET USER......

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A DAY IN THE LIFE OF A PLUSNET USER......

A DAY IN THE LIFE OF A PLUSNET USER.....

Part 1

2002-11-12
13:08:31 Comment By: You
[Support Wizard Journey]
Technical
Problem not listed
[Unlisted technical problem]
[Additional Information]
13:00 no connection, no website and no email.
13:02 website back still no email and no connection.
How long today please, not 'kin funny any more!
Open
2002-11-12
13:16:57 Comment By: You
13:16 all back on, but these interuptions to a always on connection are becoming a real pain, what is your excuse this time pleaseHuh
Open
2002-11-12
14:28:21 Comment By: You
14:13 lost all services, checked your website, down!
14:14 back on.
14:15 website back, email back, no connection, reset as per notice on website and now can not connect at all, error 718 and error 691 messages!!
will post again when the service is back.
This seems to me to be a wrong way to run a business :-( Open
2002-11-12
14:38:37 Comment By: You
14:35 Still no connection, restart my computer, cleared my modem, still getting error massges 718 remote computer did not respond and 691 access was denied username or password was invalid on domainHuh Come on guys this is realy not good enough......
Open
2002-11-12
14:47:53 Comment By: You
14:45 Restarted computer again, reset modem again stll no connection error 718 and 691!!!!! Open
2002-11-12
15:09:02 Comment By: You
15:07 back on thank you, I'll write again soon, unfortunatly Closed

Part 2

2002-11-12
17:44:54 Comment By: You
[Support Wizard Journey]
Technical
Problem not listed
[Unlisted technical problem]
[Additional Information]
It's OFF AGAIN!!
17:23 lost connection, error messages on reconnect.
17:28 reconnected.
17:29 disconnected, complete loose of service, no website, or emial (checked with non plusnet connection) can't reconnect.
17:32 website back, email back (via non plusnet connection) still can't connect.
17:43 restart computer, restart modem, still no connection error 718 and 691 Open
2002-11-12
18:03:13 Comment By: You
17:51 got connected, but no services, couldn't add comment (via non plusnet connection) website not responding and no email.
17:55 Disconnected ADSL, restarted computer and modem.
Connection refused same two error messages.
17:57 Website responding again, email back up (via non plusnet connection).
Still no ADSL connection and same two error messages, time now 18:03 Open
2002-11-12
18:23:52 Comment By: You
18:15 Rebooted computer, rested modem.
18:20 Still no ADSL connection, same two error messages. Time now 18:23 Open
2002-11-12
18:36:02 Comment By: You
18:30 Still no connection, website and email are stable again (via non plusnet connection) no update to announcement.
Services status could do with updating, email reading 22+ days, webspace reading 46+ days which is CRAP! connctivity is reading 45 mins, lucky ***** who ever he is!!!
No point phoning 20+ queue, queue time 30+ mins avg answer time 00:08:38 which dosen't compute and Standard trianing BULLSHIT for an answer.
18:34 Still no f*ckin' connection, getting just a little bit pissed off now. Open
2002-11-12
19:06:17 Comment By: You
18:36 Turned off my computer and went for tea.
18:59 Back from tea, connected.
How long this time, only GOD knows. Open
2002-11-12
19:07:00 Comment By: You
For five minutes! Closed


Part 3

2002-11-12
19:54:51 Comment By: You
[Support Wizard Journey]
Technical
Problem not listed
[Unlisted technical problem]
[Additional Information]
19:46 Disconnected again, checked plusnet website and email with non plusnet connection, all down.
19:51 Website back up email working, surprise NO ***** ADSL CONNECTION THOUGH
Open
2002-11-12
20:14:06 Comment By: You
19:54 Back on
19:55 All services lost again, no plusnet website, no email, no adsl connection (checked with non plusnet connection)
19:57 Still all services OFF
19:59 Still all services OFF
20:03 Still all services OFF
20:04 Plusnet Website back and email back NO ADSL CONNECTION
20:07 ADSL back on whoo hoo
20:08 ADSL back off '*%@#~ aghhhhhhhhh, no email (checked with non plusnet connection)
20:12 Back On
Open
2002-11-12
20:22:05 Comment By: You
I ain't closing this one, not for at least a day!! Open
2002-11-12
20:29:34 Comment By: You
20:25 OFF 20:25 ON
20:27 OFF 20:27 ON Open
2002-11-12
20:37:32 Comment By: You
20:31 all services down (checked with non plusnet connection)
20:33 Back On
20:36 ADSL OFF Open
2002-11-12
20:43:06 Comment By: You
20:40 still got a connection but no services Plusnet ADS(HEL)L is really out doing it's self tonight.
20:42 just started up again. but for how long............... Open
2002-11-12
20:43:42 Comment By: You
20:43 that long Open
2002-11-12
20:54:42 Comment By: You
20:44 ON the OFF
20:45 plusnet website down and email down (via non plusnet connection)
Rebooted ADS(HEL)L computer
20:48 website back and email ok again, Guess wht..... NO ADS(HEL)L connection
no surprises there.
20:53 Still no ADS(HEL)L Open
2002-11-12
21:01:50 Comment By: You
21:00 Still no ADS(HEL)L connection Open
2002-11-12
21:06:24 Comment By: You
21:06 Still not connecting
2002-11-12
21:33:13 Comment By: You
21:28 rebooted the computer, again, rested the modem, again, still no connection and the same error mesages.
Tested the phoneline.
Now 21:32 still the same error messages. Open....

Still on going, I hope the service will be back before I get response to my tickets in 39 hours time
1 REPLY
N/A

RE: A DAY IN THE LIFE OF A PLUSNET USER......

> A DAY IN THE LIFE OF A PLUSNET USER.....
>
> Part 1
>
> 2002-11-12
> 13:08:31 Comment By: You
> [Support Wizard Journey]
> Technical
> Problem not listed
> [Unlisted technical problem]
> [Additional Information]
> 13:00 no connection, no website and no email.
> 13:02 website back still no email and no connection.
> How long today please, not 'kin funny any more!
> Open
> 2002-11-12
> 13:16:57 Comment By: You
> 13:16 all back on, but these interuptions to a always on connection are becoming a real pain, what is your excuse this time pleaseHuh
> Open
> 2002-11-12
> 14:28:21 Comment By: You
> 14:13 lost all services, checked your website, down!
> 14:14 back on.
> 14:15 website back, email back, no connection, reset as per notice on website and now can not connect at all, error 718 and error 691 messages!!
> will post again when the service is back.
> This seems to me to be a wrong way to run a business :-( Open
> 2002-11-12
> 14:38:37 Comment By: You
> 14:35 Still no connection, restart my computer, cleared my modem, still getting error massges 718 remote computer did not respond and 691 access was denied username or password was invalid on domainHuh Come on guys this is realy not good enough......
> Open
> 2002-11-12
> 14:47:53 Comment By: You
> 14:45 Restarted computer again, reset modem again stll no connection error 718 and 691!!!!! Open
> 2002-11-12
> 15:09:02 Comment By: You
> 15:07 back on thank you, I'll write again soon, unfortunatly Closed
>
> Part 2
>
> 2002-11-12
> 17:44:54 Comment By: You
> [Support Wizard Journey]
> Technical
> Problem not listed
> [Unlisted technical problem]
> [Additional Information]
> It's OFF AGAIN!!
> 17:23 lost connection, error messages on reconnect.
> 17:28 reconnected.
> 17:29 disconnected, complete loose of service, no website, or emial (checked with non plusnet connection) can't reconnect.
> 17:32 website back, email back (via non plusnet connection) still can't connect.
> 17:43 restart computer, restart modem, still no connection error 718 and 691 Open
> 2002-11-12
> 18:03:13 Comment By: You
> 17:51 got connected, but no services, couldn't add comment (via non plusnet connection) website not responding and no email.
> 17:55 Disconnected ADSL, restarted computer and modem.
> Connection refused same two error messages.
> 17:57 Website responding again, email back up (via non plusnet connection).
> Still no ADSL connection and same two error messages, time now 18:03 Open
> 2002-11-12
> 18:23:52 Comment By: You
> 18:15 Rebooted computer, rested modem.
> 18:20 Still no ADSL connection, same two error messages. Time now 18:23 Open
> 2002-11-12
> 18:36:02 Comment By: You
> 18:30 Still no connection, website and email are stable again (via non plusnet connection) no update to announcement.
> Services status could do with updating, email reading 22+ days, webspace reading 46+ days which is CRAP! connctivity is reading 45 mins, lucky ***** who ever he is!!!
> No point phoning 20+ queue, queue time 30+ mins avg answer time 00:08:38 which dosen't compute and Standard trianing BULLSHIT for an answer.
> 18:34 Still no f*ckin' connection, getting just a little bit pissed off now. Open
> 2002-11-12
> 19:06:17 Comment By: You
> 18:36 Turned off my computer and went for tea.
> 18:59 Back from tea, connected.
> How long this time, only GOD knows. Open
> 2002-11-12
> 19:07:00 Comment By: You
> For five minutes! Closed
>
>
> Part 3
>
> 2002-11-12
> 19:54:51 Comment By: You
> [Support Wizard Journey]
> Technical
> Problem not listed
> [Unlisted technical problem]
> [Additional Information]
> 19:46 Disconnected again, checked plusnet website and email with non plusnet connection, all down.
> 19:51 Website back up email working, surprise NO ***** ADSL CONNECTION THOUGH
> Open
> 2002-11-12
> 20:14:06 Comment By: You
> 19:54 Back on
> 19:55 All services lost again, no plusnet website, no email, no adsl connection (checked with non plusnet connection)
> 19:57 Still all services OFF
> 19:59 Still all services OFF
> 20:03 Still all services OFF
> 20:04 Plusnet Website back and email back NO ADSL CONNECTION
> 20:07 ADSL back on whoo hoo
> 20:08 ADSL back off '*%@#~ aghhhhhhhhh, no email (checked with non plusnet connection)
> 20:12 Back On
> Open
> 2002-11-12
> 20:22:05 Comment By: You
> I ain't closing this one, not for at least a day!! Open
> 2002-11-12
> 20:29:34 Comment By: You
> 20:25 OFF 20:25 ON
> 20:27 OFF 20:27 ON Open
> 2002-11-12
> 20:37:32 Comment By: You
> 20:31 all services down (checked with non plusnet connection)
> 20:33 Back On
> 20:36 ADSL OFF Open
> 2002-11-12
> 20:43:06 Comment By: You
> 20:40 still got a connection but no services Plusnet ADS(HEL)L is really out doing it's self tonight.
> 20:42 just started up again. but for how long............... Open
> 2002-11-12
> 20:43:42 Comment By: You
> 20:43 that long Open
> 2002-11-12
> 20:54:42 Comment By: You
> 20:44 ON the OFF
> 20:45 plusnet website down and email down (via non plusnet connection)
> Rebooted ADS(HEL)L computer
> 20:48 website back and email ok again, Guess wht..... NO ADS(HEL)L connection
> no surprises there.
> 20:53 Still no ADS(HEL)L Open
> 2002-11-12
> 21:01:50 Comment By: You
> 21:00 Still no ADS(HEL)L connection Open
> 2002-11-12
> 21:06:24 Comment By: You
> 21:06 Still not connecting
> 2002-11-12
> 21:33:13 Comment By: You
> 21:28 rebooted the computer, again, rested the modem, again, still no connection and the same error mesages.
> Tested the phoneline.
> Now 21:32 still the same error messages. Open....
>
> Still on going, I hope the service will be back before I get response to my tickets in 39 hours time

2002-11-12
22:00:59 Comment By: You
21:59 Connected, still ain't closing this thing Open