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8mb Upgrade

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8mb Upgrade

So i asked to be upgraded to 8mb and have just finished the 10 day period i believe, im not sure, I didn't count but it's over 10 days I think..
Anyway, my speed is clocked at 6.9mbps and my speeds are still at 2mb speeds, just under infact(1756.7 kbps).
My question is what does this mean? I can't get higher speeds? I thought it might be my Modem but it does upto 8mb(Alcatel speedtouch)

Any ideas? Smiley
6 REPLIES
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

8mb Upgrade

I have made a profile change at our end. This should improve your speeds. Please let me know if this helps.
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8mb Upgrade

It doesn't appear to have improved them im afraid, I did a speedtest on here and my speed was 238kbps but i tried others and they were all around below. Sad
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

8mb Upgrade

You will need to disconnect and then reconnect.
N/A

8mb Upgrade

I did that. Smiley
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8mb Upgrade

Well, speeds are still 2mb'ish... Any ideas?

I'm still getting disconnects aswell.
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8mb Upgrade

Bump? Issues are still here. :roll: