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3 day wait ,why?

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3 day wait ,why?

hi, i have had an email stating that my adsl hardware order has been processed and is awaiting the courier to collect and deliver to me.
i rang customer support and asked when it would be delivered as my line was activated yesterday(27th.)
they said the courier would collect it from them on 30/8 as there has to be a 3 day leeway?
why does there have to be a 3 day wait when the order is packed already and awaiting the courier.
is this the normal routine, or am i being fobbed off for some unknown reason.
any replies would be much appreciated.
mark.