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2Mb upgrade today?

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2Mb upgrade today?

Due to have regrade from 1mb > 2mb today.
My ticket was updated this morning at 9:05am by Plusnet Support saying it should happen today - I've tried turning the modem on/off to see if my 2mb is now active but nothing...Is it worth me checking later tonight or is it a case of looking into it tomorrow?
4 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

2Mb upgrade today?

Your modem should automatically sync at the new speed because your connection is dropped to allow the change at the exchange.

It's also possible BT have not got around to doing the work due to the volume of regrades and new ADSL connections they are dealing with.

I would wait another 24 hours to give BT time to complete the work then raise a contact us ticket if it is still not done and ask for a progress report.
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2Mb upgrade today?

Just out of interest - how are you checking if your speed has been upgraded?
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2Mb upgrade today?

By checking my config screen of my modem - it tells me my connection speed both up and down.

BTW, its all sorted now - 2mb Premium - I'm a happy bunny Cheesy

Alan

Moderators note (John) Quote removed as it was just a copy of the preceding post and not needed.
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2Mb upgrade today?

39.99 a month is alot of dosh for no increase in upload. But ur happy which is grt