Plusnet have stated the aims of the trial are to review the system from both a technical and product perspective, the key considerations being:
1. To verify that the system operates trouble free for end users and Plusnet staff, does not generate support calls and does not add noticeable levels of latency to customer connections.
2. To prove the scalability of the solution, testing it under enough load to predict how the solution will scale up with the number of subscribers.
3. To confirm that Customers recognise there is value in the solution, (as an added-value item at a small additional cost - to be defined by Plusnet).
Phase 0: Staff only: Completed.
Phase 1: PUG and staff: Up to 08/05/2008
Phase 2: Initial trialist users progressively increasing in numbers to verify platform scalability under load: Up to 30/06/2008, progressing into
Phase 3: Acceptance tests, continued increase in the number of users and preview of Parental Control Agent (alpha): Up to 02/09/2008
Phase 4: Re-engineer the platform and launch as a paid-for product: (TBD depending on survey feedback)
Success Criteria The fundamental measure of success is customer feedback. - Are people happy to use the solution? - Do people see value in paying for it? - If it were offered to the wider customer base, would it be a popular option? Technical success is being measured internally by Plusnet and those results won't be published here - This trial will focus on User Acceptance Testing of the solution. Present Status 28/02/2008 Phase 0 completed. 29/02/2008 Phase 1 launch underway. 14/03/2008 First PUG users on the trial 25/03/2008 Initial users removed for investigation of an authentication problem 07/04/2008 Trial restarted for initial users 02/05/2008 Public announcement of trial and call for trialist volunteers 14/05/2008 First trialist volunteers on the trial 27/05/2008 Over 100 trialist volunteers now involved 06/06/2008 Review of phase content/timescales 09/07/2008 Demonstration of eSafe Agent to PUG 11/08/2008 Trial Update, New Survey and Plan published 02/09/2008 Trial concluded, service withdrawn pending launch as a paid-for product New This topic is work in progress, and will be updated as the trial progresses.