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was told i was on adsl2+ but dont think i am ( PLEASE HELP )

matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

i have the ubergt firmware on the router
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

I've just had a look at your tickets and notes on the account from the agent you spoke to and I'm a bit annoyed with what you've been told. Your line *is* capped at the moment, I've asked Chris to place an order to uncap it. Similarly on the ticket the agent has given poor information about ADSL2 / ADSL2+ which I'll address with their manager.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

thank you very much  Cheesy
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

any idea when this will change ?
hone exchange:
WHITEHAVEN
Estimated line speed:
4.0Mb (This may vary between 3Mb and 5Mb) - Checked on 2013-06-03 17:37:04
Current line speed:
3.8 Mb
Download speedachieved during the test was - 3.61 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.02 Mbps
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

About 30 second ago.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
matty2k13
Grafter
Posts: 173
Thanks: 2
Registered: ‎03-06-2013

Re: was told i was on adsl2+ but dont think i am ( PLEASE HELP )

cheers