want to change hardware...

[#1]

Morning,
I thought you had an apple basestation you want to use? but now you say your happy to buy another router?
The best thing to do is to call Plusnet, this is nothing to do with BT
I am not sure what if anything can be done, they won't just take the router back. They can however order you a new router.
You can find the Customer Support Centre's number at the bottom of the main page, this is 0114 296 5198
It's dead at the moment on the phone side so when you call in you won't wait long.
This page tells you the latest stats refreshed every 3 minutes
http://www.plus.net/supportpages.html?a=212&supporta=rhmcallstats
OR.
if you don't want to call you can send a ticket through for the sales team using this link

Quote

http://portal.plus.net/wizard/index.html?Ea82ChdSAqqwtYJcjZV%2Fjl8BeHfnW7ogEbQe7JSY3v7FyRVJeEpVZrrGHDFWsmvQCsvo6bTYqNo%3D

  - option to raise a ticket it to the right of the page
Pete

[#2]

Quote from: Pcoventry

Morning, I thought you had an apple basestation you want to use? but now you say your happy to buy another router? The best thing to do is to call Plusnet, this is nothing to do with BT I am not sure what if anything can be done, they won't just take the router back. They can however order you a new router. You can find the Customer Support Centre's number at the bottom of the main page, this is 0114 296 5198 It's dead at the moment on the phone side so when you call in you won't wait long. This page tells you the latest stats refreshed every 3 minutes http://www.plus.net/supportpages.html?a=212&supporta=rhmcallstats OR. if you don't want to call you can send a ticket through for the sales team using this link Quote http://portal.plus.net/wizard/index.html?Ea82ChdSAqqwtYJcjZV%2Fjl8BeHfnW7ogEbQe7JSY3v7FyRVJeEpVZrrGHDFWsmvQCsvo6bTYqNo%3D   - option to raise a ticket it to the right of the page Pete

No, I meant the modem in my most recent reply.  All I need is an ADSL modem.  I'm from the US and lots of times we don't actually own the hardware when we get broadband internet and frankly I couldn't remember if that was the case (hence the references to exchange).
But I can see this is too much of a pain in the ass for PN and everyone.  I'll simply take my business elsewhere.
Imagine that, a paying customer (who was willing to pay extra) just turned into an ex-customer thanks to poor customer service.  At this point it'd take a call from PlusNet to me to make me stay past the date of our house move.
Incredible.

[#3]

Well in all fairness, a few times i have offered to send you one - did you not see?
I have a speedtouch 510 1 port ADSL 2+ Modem you are welcome to have. it'll happyily pipe upto 24mb and i hope this will sort the problem for you
Let me know via PM if you want it - no catch your welcome to it im using it right now,
I have loads of modems and routers i won't miss it.
Just to claify yes you own the hardware that is sent to you as you have chosen a contract.
If i can help you out then i by all means will, just let me know
Pete

[#4]

Quote from: lanemik

For the blind: I'd love to be able to simply call a telephone number to set up an exchange or delivery of new hardware, but alas, I can't find a number anywhere. Still can't find a number and your post STILL isn't helping anyone.  Stop trolling.

You are still being insulting to people who have been trying to help you. PlusNet phone numbers are on the PlusNet home page and you have just accused a forum moderator of being a troll!

[#5]

Quote from: alanf

Quote from: lanemik For the blind: I'd love to be able to simply call a telephone number to set up an exchange or delivery of new hardware, but alas, I can't find a number anywhere. Still can't find a number and your post STILL isn't helping anyone.  Stop trolling. You are still being insulting to people who have been trying to help you. PlusNet phone numbers are on the PlusNet home page and you have just accused a forum moderator of being a troll!

Unreal.  I hope the people at PlusNet are watching this thread. 
I am being insulting?  Are you serious???  All I can say is I'm replying to as I've been given on this thread.
PlusNet customer support people, my username is lanemik, feel free to contact me today at any time via phone or email.  I'm done with your "support" forums.  Tomorrow my business goes elsewhere.
Oh and alanf, thanks for the offer to trade, but I'm not comfortable with it.  I asked for new hardware for that reason.

[#6]

Quote from: lanemik

I am being insulting?  Are you serious???  All I can say is I'm replying to as I've been given on this thread. PlusNet customer support people, my username is lanemik, feel free to contact me today at any time via phone or email.  I'm done with your "support" forums.  Tomorrow my business goes elsewhere...

Bye Bye.

[#7]

WOW...I can't believe how bad a thread can get!!
At first I thought it was me, not being a morning person, but I didn't understand the OP's query.
Maybe there was a degree of terminology conflict but that may be an over charitable view.
A high degree of restraint was exhibited throughout and maybe when lanemik has had a rethink he will come back to the forum for a solution.

[#8]

This thread makes one think of this famous statement

[#9]

Hi there lanemik, 
I've sent you an email, hopefully we can get this sorted for you.

[#10]

Hi Lanemilk,
As per my earler post, our telephone numbers here are 0114 296 5198 or 0845 140 0200.
As Mand as said, she's sent you an email, so hopefully we can get this sorted out for you.

[#11]

Quote from: nadger

This thread makes one think of this famous statement

Hence my comment about terminology conflict nadger
I really hope Mand has better luck with the woman's touch <sexist?>

[#12]

Quote from: fcel

I really hope Mand has better luck with the woman's touch <sexist?>

Possibly, but I'll let you off.

[#13]

it wasen't alanf who offered you a modem it was me, i wasen't after a trade it was a straight give.
Your most welcome

[#14]

Quote from: Pcoventry

it wasen't alanf who offered you a modem it was me, i wasen't after a trade it was a straight give. Your most welcome

I spotted that, Pete.
What is puzzling a lot of us is why an adsl modem when one has a wireless base station.
From what the OP said there's also a difference in way hardware is supplied as, in UK, very few ISPs retain ownership of hardware.
Good luck Mand 

[#15]

Quote from: Mand

Quote from: fcel I really hope Mand has better luck with the woman's touch <sexist?> Possibly, but I'll let you off.

I thought you might being the perfect lady that you are