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very slow broadband speed

Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-10-2019

very slow broadband speed

Hello

I am  having problems with my broadband connection with very low speeds when it is connected. I tried the speed tests and the results are attached and they confirm a low speed. I tried the BT quiet line test and there does seem to be some interference on the line.

Would it be possible to test the line to see if a problem can be identified?

Thanks for your help

Geoff

7 REPLIES 7
Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: very slow broadband speed

@GCotterill Try the online phoneline test in here:https://www.plus.net/help/phone/phone-line-troubleshooting/

 

Edit - that report says your BB is effectively not working, but you need to eliminate the phone side as a probable issue first.

 

John
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-10-2019

Re: very slow broadband speed

Hi John

I have tried the quiet line test again with the master socket with a corded phone and the interference  has gone that was there yesterday. I would  say the phone line is ok now as best I can tell.

Thanks

Geoff

Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: very slow broadband speed

Geoff - Has your speed improved, and have you returned to your normal setup?

John
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-10-2019

Re: very slow broadband speed

Hi John

The speed has now gone back to normal about 1.0-1.3 Mbps on the Fast .com test. I am connected though the microfilter into the BT socket  in the normal setup.  Did you find a problem?

Thanks

Geoff

Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: very slow broadband speed

Is that derisory speed your normal, Geoff?

I wasn't looking for problems - I'm only a customer like you, but one who 'patrols' a few boards to try and help others before they have to try and get a response from PN.

I can only work from whatever information you provide.

John
Dabbler
Posts: 15
Thanks: 1
Registered: ‎05-10-2019

Re: very slow broadband speed

I'm afraid it is the best speed I can get.Possibly too far away from the telephone exchange to see higher speeds. It wouldn't be so bad if the speed would be stable but when it goes to 11Kbps it not useable. Goes back to the 1990s with dial up modems!

Geoff

Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: very slow broadband speed

OK, I understand, my sister is in the same position.

John