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usertools.plus.net dead currently
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usertools.plus.net dead currently
26-09-2014 1:44 PM
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Tried checking gateway I am on and found its down, http://www.downforeveryoneorjustme.com/usertools.plus.net
FTTP 500 regrade from Tues 28th November
Message 1 of 5
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Re: usertools.plus.net dead currently
26-09-2014 1:45 PM
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We're looking into it now Gus.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 5
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Re: usertools.plus.net dead currently
26-09-2014 1:50 PM
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Did this do the damage - DNS propagation problem
Quote When's this work happening?
Tomorrow morning, 25th September.
What does it affect?
Access to the Usergroup and Usertools websites:
http://usergroup.plus.net
http://usertools.plus.net
How long will it take?
About 30 minutes.
What does the work involve?
We are migrating the above websites to a new server environment.
Am I likely to notice the work?
It's unlikely, however the chat feature, the Usertools IRC server and some outdated tutorial content has been removed/retired as part of the migration. The Usergroup forums will also be offline whilst DNS is allowed time to catch up (see below).
Is there anything else I need to know?
Because this is a DNS change, it is likely to take 24 hours or so for the changes to fully propagate. During this time, some visitors to the above sites will be taken to the old server, whilst others will see the new one. The Usergroup forums will also be in 'maintenance mode'.
If you experience any problems following the migration then please let us know by posting over on our discussion forums - http://community.plus.net/forum/index.php/topic,132139.0.html
Linn Karstrom
Customer Relations
Message 3 of 5
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Re: usertools.plus.net dead currently
26-09-2014 2:01 PM
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Quote from: Oldjim Did this do the damage
No, it's just a very unfortunate coincidence.
It's back up now BTW
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 4 of 5
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Re: usertools.plus.net dead currently
26-09-2014 2:45 PM
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Confirmed that both Usertools and Usergroup back up and running AND that Gateway checker and Exchange checker are operational.
The PUGIT database is temporarily out of service whilst we resolve an "unwanted feature" though
M
The PUGIT database is temporarily out of service whilst we resolve an "unwanted feature" though
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 5 of 5
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- usertools.plus.net dead currently