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- Re: upload speed
upload speed
18-09-2012 8:23 PM
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Today I be been moved over to the 21cn and whilst I'm getting a better sync speed downstream (12mb) my up stream is only 443k.
I've noticed I'm running G.992.5 annex A and not annex M? Is this just an oversight or exchange issue i.e. not supported?
My exchange code is SLMK.
Thanks
I've noticed I'm running G.992.5 annex A and not annex M? Is this just an oversight or exchange issue i.e. not supported?
My exchange code is SLMK.
Thanks
Message 1 of 6
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Re: upload speed
18-09-2012 8:32 PM
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You should be on Annex A but you need to raise a ticket asking for your upstream to be uncapped.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 6
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Re: upload speed
18-09-2012 8:38 PM
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your upstream is capped, you can raise a ticket to get it removed and this can give you up to 1mb on Annex A.
Annex M is only available on business products IIRC
Edit: beaten by Jelv..
Annex M is only available on business products IIRC
Edit: beaten by Jelv..
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If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 3 of 6
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Re: upload speed
19-09-2012 8:31 AM
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thanks guys.
I've put a ticket in - 60021009 - hopefully an easy one for some nice member of the PN team to pick up and deal with.
I've put a ticket in - 60021009 - hopefully an easy one for some nice member of the PN team to pick up and deal with.
Message 4 of 6
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Re: upload speed
19-09-2012 10:35 AM
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I've placed a modify order to uncap your upload, it should complete at some point tomorrow ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 5 of 6
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Re: upload speed
20-09-2012 7:36 AM
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Thanks Bob its completed now!
Can't beat that for service, thanks plus net!
Can't beat that for service, thanks plus net!
Message 6 of 6
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