upload speed problem, very slow
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- Re: upload speed problem, very slow
upload speed problem, very slow
18-04-2013 10:09 AM
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I've seen in this forum a couple of times where people have said support claimed theres nothing they can do and then someone here mentions a cap and quickly sends through something that increases the speed to what its supposed to be
I'm really in need of faster speeds than this, I'm currently on a particularly imminent deadline and really need to upload some medium sized (200-500mb) files, as I'm sure you're aware 4kb/s is practically unusable.
My download speed seems to be ok by the way, or I assume it is, Its usually hovering somewhere between 200-500kb/s, and I've always had these upload speeds, I always previously just thought it was a problem whichever service I was using (vimeo/ wetransfer/ dropbox etc.)
I think I've tried everything reasonable so I hope its ok to start a new thread in here
Hopefully you'll be able to help me out
Thanks I really appreciate it!
Re: upload speed problem, very slow
18-04-2013 10:14 AM
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D/L speed 6.73
Up speed 0.04
ping latency 51.75
Re: upload speed problem, very slow
18-04-2013 10:30 AM
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Re: upload speed problem, very slow
18-04-2013 10:37 AM
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Re: upload speed problem, very slow
18-04-2013 10:40 AM
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Re: upload speed problem, very slow
18-04-2013 10:49 AM
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Log in to the router from http://192.168.1.254
Default UserName = admin
Default Password = Serial Number from under the router
From the left hand menu:
Broadband Connection >
DSL Connection >
Then select "Details" from the top right.
If you have not got a Plusnet router, please state.
Re: upload speed problem, very slow
18-04-2013 10:52 AM
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I've checked over your connection and your download speeds look correct but your upload certainly isn't.
Is is a wired or wireless connection you're currently using?
Re: upload speed problem, very slow
18-04-2013 10:58 AM
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Thanks for checking out my connection, I've noticed the same behaviour on both my wired connection to my desktop and wireless to my macbook, I've also tried making a wired connection to my macbook but this doesnt seem to imporve things.
I have a Thompson gateway router, product name is TG585 v8 in case thats of any worth
Re: upload speed problem, very slow
18-04-2013 11:25 AM
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Re: upload speed problem, very slow
19-04-2013 11:06 AM
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"I am sorry that you are having issues with your upload speeds. I can confirm that there is no cap in place on your line as you are still on ADSL and this runs with an upload speed of 448Kbps. I have also tested your line and can see that this is connecting to the exchange at this speed.
>
> As I cannot see any issues from our side, I would believe that there could be an internal issue with regards to speed. The most likely cause of internal speed issues is being connected via wireless. To eliminate this from the issue, I would need you to connect your computer directly to the router using an Ethernet cable. If this eliminates your issues, then I would advise that you change your wireless channels to try and improve your wireless connection. You can find out how to change your wireless channels by using the following link:
> Wireless Settings
>
> Please note, you may need to try all 13 wireless channels to find a resolution
>
> Sadly, due to the nature of Upload speed and how this works, we cannot guarantee speeds on this stream. Therefore we would not be able to raise a fault on this issue"
Re: upload speed problem, very slow
19-04-2013 11:28 AM
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I can see you raised the support ticket which we responded too.
I'd suggest raising a fault ticket via http://faults.plus.net so we can investigate this further.
Re: upload speed problem, very slow
19-04-2013 1:15 PM
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I've just had a quick look at the fault you've raised. It states that you've advised that you don't have a Dial Tone, is that correct?
Re: upload speed problem, very slow
19-04-2013 3:18 PM
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Re: upload speed problem, very slow
19-04-2013 3:23 PM
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It could be that causing the problems you're experiencing.
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