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unable to access hotukdeals

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Newbie
Posts: 2
Registered: ‎09-12-2014

unable to access hotukdeals

New to PlusNet as of yesterday - can access all our usual websites except for hotukdeals.com (using Opera - could not locate remote server). Is this just us or is it a general problem - this is a vital site for my wife!
16 REPLIES 16
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Grafter
Posts: 95
Thanks: 1
Registered: ‎30-10-2012

Re: unable to access hotukdeals

Just tried it. Straight in.
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Moderator
Moderator
Posts: 22,545
Thanks: 3,671
Fixes: 886
Registered: ‎11-01-2008

Re: unable to access hotukdeals

working fine here too, used often in our house and I'd get it in the neck too if it wasn't working Wink
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: unable to access hotukdeals

are you using a Plusnet router or your old one
Having said that I can't connect to them either using Plusnet DNS
Using tracert it is a DNS lookup problem
Changed to Google DNS and problem solved
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Moderator
Moderator
Posts: 29,059
Thanks: 2,804
Fixes: 415
Registered: ‎14-04-2007

Re: unable to access hotukdeals

A bit slow but I got there.

Customer and Forum Moderator. Windows 10 Firefox 74.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
Grafter
Posts: 34
Registered: ‎20-12-2012

Re: unable to access hotukdeals

Same problem here, not been able to access it for 2 days now.
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: unable to access hotukdeals

As a quick get around I suggest changing the DNS servers on your computer to use Google as the first one
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Plusnet Help Team
Plusnet Help Team
Posts: 7,782
Thanks: 852
Fixes: 353
Registered: ‎01-01-2012

Re: unable to access hotukdeals

Hi guys.
We're aware customers are having issues with accessing hotukdeals
At the moment we're investigating further to find out what's the issue but as soon as we know more we'll update this thread.
Apologies for any inconvenience caused.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 14,175
Thanks: 1,768
Fixes: 136
Registered: ‎04-04-2007

Re: unable to access hotukdeals

Quote from: Oldjim
As a quick get around I suggest changing the DNS servers on your computer to use Google as the first one

Does seem to be DNS related:
~$ dig hotukdeals.com @8.8.8.8
; <<>> DiG 9.3.4-P1.2 <<>> hotukdeals.com @8.8.8.8
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60866
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;hotukdeals.com.                        IN      A
;; ANSWER SECTION:
hotukdeals.com.        299    IN      A      104.20.14.114
hotukdeals.com.        299    IN      A      104.20.16.114
hotukdeals.com.        299    IN      A      104.20.12.114
hotukdeals.com.        299    IN      A      104.20.13.114
hotukdeals.com.        299    IN      A      104.20.15.114

~$ dig hotukdeals.com @212.159.6.10
; <<>> DiG 9.3.4-P1.2 <<>> hotukdeals.com @212.159.6.10
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 29025
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;hotukdeals.com.                        IN      A

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Plusnet Help Team
Plusnet Help Team
Posts: 7,782
Thanks: 852
Fixes: 353
Registered: ‎01-01-2012

Re: unable to access hotukdeals

Hi guys.
This should be fixed now. Is anybody still having issues?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Moderator
Moderator
Posts: 29,059
Thanks: 2,804
Fixes: 415
Registered: ‎14-04-2007

Re: unable to access hotukdeals

Loads much quicker now for me.

Customer and Forum Moderator. Windows 10 Firefox 74.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Newbie
Posts: 1
Registered: ‎14-08-2014

Re: unable to access hotukdeals

It's working here on our end now. Thanks for fixing this!
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Newbie
Posts: 2
Registered: ‎09-12-2014

Re: unable to access hotukdeals

Many thanks to everyone for such prompt and helpful responses.
This is the first time I have ever tried posting and assumed there had been no response, not realising that I had been logged out after 60 minutes! Apologies to all concerned for apparent rudeness.
I was just looking up how to change my DNS server, as recommended, when my wife told me that hotukdeals was back on - all is well again!
Very impressed. Smiley
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Newbie
Posts: 4
Registered: ‎27-01-2013

Re: unable to access hotukdeals

Quote from: Matthew
Hi guys.
This should be fixed now. Is anybody still having issues?

I am still "having issues" (fiber).
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: unable to access hotukdeals

You are not posting from a Plusnet connection but from your university - is this where you are having the problem