cancel
Showing results for 
Search instead for 
Did you mean: 

unable to access any google sites

s2lowner
Newbie
Posts: 3
Registered: ‎07-11-2015

unable to access any google sites

Since yesterday I have been unable to access any google sites
Google search
Google maps
Gmail I can get in but it doesn't connect
Youtube
Ebay
And some forums (maybe to do with google analytics
All other sites work ok eg Amazon

I have
Run malwarebytes and avg to check for virus etc no issues
It applies to both chrome and firefox
Any help would be appreciated
5 REPLIES 5
aesmith
Pro
Posts: 624
Thanks: 76
Fixes: 4
Registered: ‎26-09-2015

Re: unable to access any google sites

Could you post up a traceroute ...
From windows command prompt "tracert www.google.com" ; of from Linux or Mac "traceroute www.google.com";
s2lowner
Newbie
Posts: 3
Registered: ‎07-11-2015

Re: unable to access any google sites

I have done a tracert it is timing out

C:\Users\Nigel>tracert www.google.com
Tracing route to www.google.com [212.56.71.40]
over a maximum of 30 hops:
  1    1 ms    <1 ms    1 ms  dsldevice.lan [192.168.1.254]
  2    15 ms    15 ms    17 ms  195.166.130.221
  3    74 ms    66 ms    67 ms  link10-central10.pcl-gw02.plus.net [84.93.249.21
0]
  4    82 ms  132 ms  120 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\Users\Nigel>
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: unable to access any google sites

Can I suggest logging into the router and clicking on disconnect then after a few minutes click on connect
This should change gateway and may solve it
s2lowner
Newbie
Posts: 3
Registered: ‎07-11-2015

Re: unable to access any google sites

Thanks Oldjim that has done the trick
After downloading a new version of Mozilla I have managed to fix a problem I had with my version of mozilla  too so happy
Thanks again
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: unable to access any google sites

Quote from: Chris
Thanks all, I'm raising a problem to get this looked at. If anyone else sees it then it'd be good to know which gateway you're on and a trace to the site.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.