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unable to access any google sites
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unable to access any google sites
07-11-2015 7:17 AM
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Since yesterday I have been unable to access any google sites
Google search
Google maps
Gmail I can get in but it doesn't connect
Youtube
Ebay
And some forums (maybe to do with google analytics
All other sites work ok eg Amazon
I have
Run malwarebytes and avg to check for virus etc no issues
It applies to both chrome and firefox
Any help would be appreciated
Google search
Google maps
Gmail I can get in but it doesn't connect
Youtube
Ebay
And some forums (maybe to do with google analytics
All other sites work ok eg Amazon
I have
Run malwarebytes and avg to check for virus etc no issues
It applies to both chrome and firefox
Any help would be appreciated
Message 1 of 6
(1,449 Views)
5 REPLIES 5
Re: unable to access any google sites
07-11-2015 11:20 AM
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Could you post up a traceroute ...
From windows command prompt "tracert www.google.com" ; of from Linux or Mac "traceroute www.google.com";
From windows command prompt "tracert www.google.com" ; of from Linux or Mac "traceroute www.google.com";
Message 2 of 6
(906 Views)
Re: unable to access any google sites
07-11-2015 12:03 PM
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I have done a tracert it is timing out
C:\Users\Nigel>tracert www.google.com
Tracing route to www.google.com [212.56.71.40]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms dsldevice.lan [192.168.1.254]
2 15 ms 15 ms 17 ms 195.166.130.221
3 74 ms 66 ms 67 ms link10-central10.pcl-gw02.plus.net [84.93.249.21
0]
4 82 ms 132 ms 120 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Nigel>
C:\Users\Nigel>tracert www.google.com
Tracing route to www.google.com [212.56.71.40]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms dsldevice.lan [192.168.1.254]
2 15 ms 15 ms 17 ms 195.166.130.221
3 74 ms 66 ms 67 ms link10-central10.pcl-gw02.plus.net [84.93.249.21
0]
4 82 ms 132 ms 120 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Nigel>
Message 3 of 6
(906 Views)
Re: unable to access any google sites
07-11-2015 12:07 PM
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Can I suggest logging into the router and clicking on disconnect then after a few minutes click on connect
This should change gateway and may solve it
This should change gateway and may solve it
Message 4 of 6
(906 Views)
Re: unable to access any google sites
07-11-2015 12:58 PM
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Thanks Oldjim that has done the trick
After downloading a new version of Mozilla I have managed to fix a problem I had with my version of mozilla too so happy
Thanks again
After downloading a new version of Mozilla I have managed to fix a problem I had with my version of mozilla too so happy
Thanks again
Message 5 of 6
(906 Views)
Re: unable to access any google sites
10-11-2015 9:06 AM
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Quote from: Chris Thanks all, I'm raising a problem to get this looked at. If anyone else sees it then it'd be good to know which gateway you're on and a trace to the site.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 6
(906 Views)
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