ticket ref 28887720 connect gone since 0730 this morning

[#1]

Hi Guys
Not sure if this is just me or not, but from the logs on my router my service dropped at 0730 this morning and has not come back since...router looks fine showing connection at 7.6Mb (same for many years), no obvious faults but no connection to plus net   :Dand I have been reduced to using my phone as a modem 115k..Arghhhhhhhhh, anybody know of any issue out there ?

[#2]

Could it be this

Quote

Service: ADSL Dial Posted: Sat, May 23 2009 at 10:19:18 Subject: Authentication issues (56672) - NEW We have become aware of an issue affecting a number of users that has been identified as a supplier outage at a major exchange in Kingston. Affected users seem to have been disconnected earlier this morning and are unable to connect on any username. Our suppliers are aware of the issue and investigating, further information will be posted here as soon as it is available.

If so

Quote

Service: ADSL Dial Posted: Sat, May 23 2009 at 12:04:57 Subject: Authentication issues (56672) - UPDATE Our suppliers have advised that there is now an engineer on site who is investigating the issue. They have advised that they expect this to be resolved by 2pm. Further information will be provided as soon as it is available, apologies for the continued hassle.

[#3]

I did see that and wonmder however I live on the south coast and my parents who live about 4 miles away and use plus net are fine....so am not sure it applies but who knows !!!

[#4]

This affected me too. No internet most of the day.
Rang the 0845 number and heard the message so left it.
First time for ages I have been disconnected for so long.

[#5]

Yep went down in Petworth, Sussex this morning and not back by time I went out at 14:45.  Modem gets DSL but wont authenticate.
We suffered last week as well when problems with Plusnet hardware we lost the connection till after midday.
Twice now in 10days  - worst in time since we joined some 18mths back.
Still I am on a 1 month contract so if it stays bad I can move unlike newcommers on their 18mth sign up.....

[#6]

Quote from: Aplus

Twice now in 10days  - worst in time since we joined some 18mths back.

Seems like you've had bad luck. I've been with plusnet since nov 02 and this was the longest it has been down for that I know about.

[#7]

Shouild be back up now

Quote

Posted on: Sunday 24 May 2009, 08:10 Our suppliers have advised that their onsite engineer has resolved this problem, and all customers should be able to reconnect. If you are still experiencing issues, please power down your modem or router for 30 minutes before trying to connect again. Should you require further assistance please contact our support team through the usual channels. Please accept our apologies for the inconvenience that this has caused.

[#8]

Apparently it's not all fixed yet - the latest status on the support pages says (as of around 10.45am) that their "suppliers are investigating the problem further". Here's hoping it's sorted soon (don't fancy uploading a 20Mb file via dialup...).
Stephen