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thinking of changing broadband tarrif

mac
Grafter
Posts: 108
Registered: ‎03-12-2007

thinking of changing broadband tarrif

hi to all
i am on broadband plus and was thinking changing to broadband extra am in market 3 zone.
will i lose my referrals, my next bill is due 11/11  when will it be best to change, anything else i need to know
many thanks in advance 
10 REPLIES 10
Superuser
Superuser
Posts: 3,128
Thanks: 807
Fixes: 7
Registered: ‎06-04-2007

Re: thinking of changing broadband tarrif

Hi
Referals will be kept.  You can change your package at anytime and it will take place on your next billing date.
Phil
mac
Grafter
Posts: 108
Registered: ‎03-12-2007

Re: thinking of changing broadband tarrif

is there any charges for moving
VileReynard
Aspiring Champion
Posts: 11,682
Thanks: 418
Fixes: 15
Registered: ‎01-09-2007

Re: thinking of changing broadband tarrif

No - they will put you on the new tariff on 11/11.
The accounting system can't handle mid-period transfers.

"In The Beginning Was The Word, And The Word Was Aardvark."

mac
Grafter
Posts: 108
Registered: ‎03-12-2007

Re: thinking of changing broadband tarrif

once i change do i understand i cant change back . one last question,  do i enter into a year contract even though i been with plusnet for many years, thanks
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: thinking of changing broadband tarrif

you can change between the new product once a month, and if you are on one of the older product they will let you have a trial on the new and switch back if it isnt to your liking
mac
Grafter
Posts: 108
Registered: ‎03-12-2007

Re: thinking of changing broadband tarrif

how long is a trial
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: thinking of changing broadband tarrif

AFAIK 1 month
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: thinking of changing broadband tarrif

but ask on here before doing a ticket
mac
Grafter
Posts: 108
Registered: ‎03-12-2007

Re: thinking of changing broadband tarrif

thanks
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: thinking of changing broadband tarrif

Hi mac,
As pierre_pierre said you can try the newer package for a month and go back if it doesn't suit you.
Jojo Smiley