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sync speed

turbobaz
Interested
Posts: 2
Registered: ‎31-08-2018

sync speed

Hi,

 

I transferred to PN about a week ago, and the ipprofile on my line is about 20mbps lower than it was when I was with BT. This doesn't seem to make sense as I'm using the same equipment and I doubt the street cabinet has moved... Any ideas?

 

Thanks 

2 REPLIES 2
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: sync speed

Hi @turbodaz

 

Thanks for getting in touch.

 

I can see that your line went live a few days ago - its likely that the DLM (Dynamic Line Management) is still settling down on your line and that this in turn is affecting your IP profile,

 

It usually takes around 10 days for a line to settle at which point we'd expect you to be achieving speeds more in line with your previous supplier.

 

Best wishes,

 

Dave

turbobaz
Interested
Posts: 2
Registered: ‎31-08-2018

Re: sync speed

Ah ok thanks. I thought it might be something like that. I'll leave it alone Smiley