Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
sync issue and broadband tester
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: sync issue and broadband tester
sync issue and broadband tester
26-08-2008 9:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
For the last week or 2 I have been seeing a drop of speed and have now noticed that after a few reboots my modem can no longer sync at 8132Kb (8MB). It varies evey reboot and currently is 7360kbps but i have seen as low as 6000. Obviously this also plays havoc with my profile as it keeps changing Your current broadband speed is 6000 Kbps
My line has always been sync at the max and I have never had an issue until now, 4+ years. Nothing has changed my end and I suspect a cable fault. This is a seperate line with no phones or extension wiring.
So i tried to use the plusnet broadband checker.
I checked my case staus this morning to see this
I return to the checker using the link and it says I have a case open and apart from the cancel button thats it. So how do I run the extra checks its mentions?
Regards
Nick
For the last week or 2 I have been seeing a drop of speed and have now noticed that after a few reboots my modem can no longer sync at 8132Kb (8MB). It varies evey reboot and currently is 7360kbps but i have seen as low as 6000. Obviously this also plays havoc with my profile as it keeps changing Your current broadband speed is 6000 Kbps
My line has always been sync at the max and I have never had an issue until now, 4+ years. Nothing has changed my end and I suspect a cable fault. This is a seperate line with no phones or extension wiring.
So i tried to use the plusnet broadband checker.
I checked my case staus this morning to see this
Quote `Broadband Fault Checker - Initial checks [ Completed ]
All initial checks have been completed without finding any problems. You now need to visit the Broadband Faults Checker and complete a number of detailed checks to progress your fault further. Please make sure you do this within the next 48 hours, otherwise your Question will close and your fault won't be checked anymore.`
I return to the checker using the link and it says I have a case open and apart from the cancel button thats it. So how do I run the extra checks its mentions?
Regards
Nick
Message 1 of 3
(871 Views)
2 REPLIES 2
Re: sync issue and broadband tester
26-08-2008 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a look at your account and it looks as though you've completed the fault report now and you've had a reply from our faults team. Hopefully the information they've given will help, if not simply respond to the ticket through the help area of the website and we'll pick it back up.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 3
(343 Views)
Re: sync issue and broadband tester
26-08-2008 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Thanks for the update. I will monitor for another week and see if i can get back my max stable rate of 8132
As currently I am taking an approx 2MB hit
BIP Interface Data
Current line rate Line rate change timestamp Maximum Stable Rate Recalcuated ProfileTimestamp Maximum Stable Rate
6000 2008-08-25T09:22:59 N 2008-08-24T10:04:00 8128
Regards
Nick
Thanks for the update. I will monitor for another week and see if i can get back my max stable rate of 8132
As currently I am taking an approx 2MB hit
BIP Interface Data
Current line rate Line rate change timestamp Maximum Stable Rate Recalcuated ProfileTimestamp Maximum Stable Rate
6000 2008-08-25T09:22:59 N 2008-08-24T10:04:00 8128
Regards
Nick
Message 3 of 3
(343 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: sync issue and broadband tester