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suddenly dropping connections
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Re: suddenly dropping connections
22-04-2010 3:53 PM
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Day 12.
BT are taking their time fixing this. Still getting constant disconnections and long periods offline.
Very fed up.
BT are taking their time fixing this. Still getting constant disconnections and long periods offline.
Very fed up.
Message 16 of 20
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Re: suddenly dropping connections
22-04-2010 4:28 PM
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Hi rik,
I've just looked at the fault notes and it seems you're affected by a wider issue at the exchange - they've estimated a date of the 29th to get the work done. If there's any more updates we'll let you know, I'll pop this information on the ticket as well.
I've just looked at the fault notes and it seems you're affected by a wider issue at the exchange - they've estimated a date of the 29th to get the work done. If there's any more updates we'll let you know, I'll pop this information on the ticket as well.
Message 17 of 20
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Re: suddenly dropping connections
22-04-2010 5:29 PM
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thanks for the update.
it's sooo frustrating!
it's sooo frustrating!
Message 18 of 20
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Re: suddenly dropping connections
26-04-2010 10:18 AM
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Fingers crossed, this is now fixed.
Stable line all weekend with only one short-lived disconnection that I noticed.
Thank you to Plusnet for the support from their end.
And I've just clocked the fastest speeds I've ever had.... 6.3
Stable line all weekend with only one short-lived disconnection that I noticed.
Thank you to Plusnet for the support from their end.
And I've just clocked the fastest speeds I've ever had.... 6.3
Message 19 of 20
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Re: suddenly dropping connections
26-04-2010 2:35 PM
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Hi rik,
I've just checked the fault and it looks like the work was done on the 24th instead of the 29th, which is great. Glad to hear that it's fixed your fault too
Please let us know if there's anything else we can do.
I've just checked the fault and it looks like the work was done on the 24th instead of the 29th, which is great. Glad to hear that it's fixed your fault too
Please let us know if there's anything else we can do.
Message 20 of 20
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