sudden lack of streaming capability.
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sudden lack of streaming capability.
12-07-2016 7:16 PM
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Hi,
I've always had a decent broadband speed (12-15Mbs) and often stream HD movies from Itunes in an evening, with a minimum of buffering required. But for the last week or so, I've barely been able to stream anything without hours of buffering before hand. I've been with Plusnet for 10+ years without any problems. Any Ideas?
Thanks
D.M.
Re: sudden lack of streaming capability.
12-07-2016 9:09 PM
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Hello there. Sorry to hear that you're experiencing slow speeds. Have you been through any trouble shooting yet/Are you connecting over wireless or a wired connection? In the mean time I'll be happy to run a few tests on our side tomorrow morning for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: sudden lack of streaming capability.
12-07-2016 9:54 PM
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Thanks for replying. I'm connecting over wireless, but don't seem to have to have any problem with normal web browsing. i've made sure that I'm using a relatively uncluttered channel for wifi. I should say that I normally switch off my router overnight. I know that I shouldn't ,but I've done it for 10+ years without impacting my broadband speed. My router is a Netgear DGN2200v4.
Thanks
D.M.
Re: sudden lack of streaming capability.
13-07-2016 8:24 AM
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@DunMcH22 I'm having difficulty in locating your account. Can you PM me your username please?
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Re: sudden lack of streaming capability.
13-07-2016 2:25 PM
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Thanks for your PM.
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 17.8 | 27.5 |
SNR Margin: | 6.2 | 3.0 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 662 | 10123 |
Speed: | 1279 | 17991 |
Whilst your connection is stable, the signal to noise ratio is too low which can cause speed/throughput issues. I've made a change to DLM now to raise this which should come into effect within 1 hour.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: sudden lack of streaming capability.
13-07-2016 2:44 PM
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Thanks for all you help. I've also purchased and set up a new Modem/Router (Netgear D7000). This seems to have given me a more stable Wifi signal/speed of about 15Mbs. I'm going to try and stream a HD movie tonight to see if everything is back to normal. And then monitor it for a few days.
Many thanks,
D.M.
Re: sudden lack of streaming capability.
13-07-2016 2:56 PM
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Awesomeness, no problem. Hopefully it should resolve your issue.
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