still no broadband are BT closed over the weekend
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Re: still no broadband are BT closed over the weekend
20-02-2013 9:29 AM
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I am investigating this further with our suppliers for you. I'll post back once I have further information.
Edit:
Our suppliers have made some changes which should now allow you to authenticate. Can you please try and reconnect and let me know how you get on?
Re: still no broadband are BT closed over the weekend
20-02-2013 2:04 PM
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Re: still no broadband are BT closed over the weekend
20-02-2013 2:10 PM
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Re: still no broadband are BT closed over the weekend
20-02-2013 3:35 PM
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Re: still no broadband are BT closed over the weekend
20-02-2013 3:49 PM
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Re: still no broadband are BT closed over the weekend
20-02-2013 3:59 PM
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I'm looking further into this as we speak. I will ensure that you do get a refund for the down time and a gesture of goodwill.
Re: still no broadband are BT closed over the weekend
21-02-2013 3:44 PM
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Re: still no broadband are BT closed over the weekend
21-02-2013 3:49 PM
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I'll take a look at the engineers notes in the next few minutes and let you know.
There are no notes from the engineer visit yet. Leave it with me and I'll get them for you. I'll also be in touch regarding a refund and a gesture of goodwill.
Re: still no broadband are BT closed over the weekend
21-02-2013 8:14 PM
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Re: still no broadband are BT closed over the weekend
22-02-2013 12:00 PM
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Let me know if there is anything else I can help with
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