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still no broadband are BT closed over the weekend

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Thank you for your understanding.
I am investigating this further with our suppliers for you. I'll post back once I have further information.
Edit:
Our suppliers have made some changes which should now allow you to authenticate. Can you please try and reconnect and let me know how you get on?
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Same result not authenticated,
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Is your router switched on?
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Yes router is on also tried a restart and a reset still fails at the same point no authentication
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

I would also hope that if and when this is sorted plusnet will have a generous goodwill gesture for me for all the trouble
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Hi,
I'm looking further into this as we speak. I will ensure that you do get a refund for the down time and a gesture of goodwill.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks Chris all working now, any idea what it was ?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

Excellent Smiley
I'll take a look at the engineers notes in the next few minutes and let you know.
There are no notes from the engineer visit yet. Leave it with me and I'll get them for you. I'll also be in touch regarding a refund and a gesture of goodwill.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: still no broadband are BT closed over the weekend

Thanks Chris
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: still no broadband are BT closed over the weekend

It appears that there was an issue on our suppliers systems that was not allowing you to authenticate. I can see that James has responded to your Complaint Ticket and has offered you a gesture of goodwill.
Let me know if there is anything else I can help with Smiley