speed sorted now pings pants

[#1]

hi all, another question, my speed is now stable at 7150 profile but my ping which normally excellent at around 10 m/s if i ping bbc.co.uk or 26 on namesco or around 20 which is grade A on my pingstest.net  has gone a bit wayward and can get up to around 200 on namesco.
i am on my way pro gaming with interleaving off but wondered what could affect it as my BF2 gaming goes a bit jerky with high pings.
i have attached a tracert but not sure what that is or does. i chopped of the first line which was 1m/s
cheers
Andy

[#2]

Don't forget the network is on plan 'B' management this evening and tomorrow evening, and as far as we know there is still a Gateway down.

[#3]

hi, thanks for the reply, not sure what that means but might explain it, does the trace show anything that i posted.
ta

[#4]

can you try a tracert to bbc.co.uk now (leave the www bit off), the first hop is your router

[#5]

hi Asbo, did this as soon as you replied but had to pop out. looks good i think this morning last night it was around 30 or 40 m/s to the bbc.
ta

[#6]

its the  first post capture that is not good as hop 2 (pn gateway) youve got a couple of 40's and also a 20. this is every thing between you and PN gateway in london.
if you get tracerts like that again tonight, can you try a few diffrent gateways to see if you get better latency on one of them
also can you check what your exchange status is like http://www.nildram.net/support/tools/congestion_checker/

[#7]

hi, i have posted one for now, is this the right thing, also how do i try differnt gateways, reboot my router?
something i notice from time to time which i dont know if its related but this morning although my router said it was connected, i started getting really slow browsing, where if i clicked on a link it would take ages for the green dots to go across and then if i clicked it again the web page appeared after a while, then i was getting no connection messages ie the diagnose connection problems page and when i rebooted my router it was fine again. outlook would not do a send or receive either so it was if i had no connection.
ta

[#8]

didnt add the exchage pic, also did a speedtest and thats much better when i rebooted, highest its been for ages
Andy

[#9]

Quote

is this the right thing, also how do i try differnt gateways, reboot my router?

Yes it is i ask poeple to do the tracerts to bbc.co.uk as i find it to be a reliable place to ping regrads stabilty of ping.
you can reboot your router to get on a diffrent gateway but its better to find the option on your router to just disconnect the internet and reconnect as your not messing about with your sync to the exchange that way and theres no possabilty of the DLM thinking you have a stabilty issues and raising your noise margin (which lowers your sync speed)
Am not sure how you go about doing this on the thomson web interface off the top of my head, but i have got one here to play with to check but if some one running one premently that can check  where to go to do this please post the instructions to save me risking my adsl2 hard earned sync and profiles  

Quote

i started getting really slow browsing

There are afew threads running at the mo with reports of dodgie page loading (am sure a saw a thread where chirs or obery had posted a check list in to tracert and nslookup bbc and some plusnet ones but i cant find it)
thoe it could of been a droped connection so keep a close eye on that
ive bolded the hop that your looking for to tell you witch gateway you on
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
 1     3 ms     2 ms     2 ms  10.0.0.1
 2    18 ms    18 ms    18 ms  lo0-plusnet.pcl-ag04.plus.net [195.166.128.134]
 3    19 ms    19 ms    17 ms  gi1-6-604.pcl-gw02.plus.net [84.92.0.229]
 4    18 ms    17 ms    17 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
 5    18 ms    17 ms    17 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
 6    17 ms    17 ms    17 ms  212.58.238.133
 7    18 ms    17 ms    18 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
 1     2 ms     1 ms     2 ms  10.0.0.1
2    18 ms    18 ms    17 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93  
 3    17 ms    18 ms    16 ms  vl604.thn-gw2.plus.net [84.92.4.170]
 4    95 ms    20 ms    27 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
 5    17 ms    17 ms    16 ms  212.58.238.133
 6    17 ms    17 ms    17 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Quote

didnt add the exchage pic, also did a speedtest and thats much better when i rebooted, highest its been for ages

its possable youve had a profile increase since your last reboot/resync and you doing that reboot has picked up the new PN updated profile or the gateway you got on reconnecting is one thats preforming better

[#10]

hi Asbo, thanks for the replies, for some reason i dont always get the email to say there has been a reply. i found the gateway checker on the service page for plusnet, and also i posted a thread earlier today saying my pings and speed are better than ever at the moment and was gaming last night with no problems at all.
thanks for your help, i am gradually learning what goes on behind the scenes of broadband  but it certainly isnt as strightfoward as some might think
cheers

[#11]

Hi Martin,
Sounds like you ended up on the AG03 gateway when we were having problems with it (details at http://status.plus.net) - those are now looking sorted but we've got our eye on it in case of any further problems. As ASBO has said you can do a tracert to check which gateway you're on, or you can take a look at http://usertools.plus.net/@gateway

[#12]

thanks orbrey, just wondering why i am not getting emails to notify of replies, normally works fine, is it something i am doing
ta

[#13]

whats your settings like here, i dont use this feature but am sure some on who does will inform you if you have it set wrong.

[#14]

Hi Asbo, i only had the first two ticked so have ticked them all and changed to be notified of replies and moderator, it was weird cos i always choose the notify of replies in the posting and it seems to work for a while and then stop, but will see how we go,
i noticed i am not alone in the slow pro camp, its not so bad when its a common problem as long as it gets sortedwhich i am sure it will but mine seems more stable at the moment.
http://community.plus.net/forum/index.php/topic,80799.0.html
thanks