speed problems! helpppppp

[#1]

hi
thanks for the info. the work being carried out is the vp regrade right? that wont help my speed will it?
i think i may mis-led everyone when i said i had changed the router filter etc. i did this before reporting the fault not since.  what do i do now just wait? i know the work is due to complete on the 4th but i am unsure as to whether that is going to help my speed any. also my router is syncing at 512 as shown so i dont understand why my profile is 250. whenever it has dropped this low it has NEVER increased unless i have requested it to be re-set, and that is only dependant on who i speak to, or when i have needed to raise a fault
dick:quote

[#2]

Hi bangorcity,
Yes, the VP would only effect your throughput rather than sync. If you could plug in another router through another filter then I would check again to see if the sync increases. Let me know if you do and I'll run a check.
Jojo

[#3]

ok i have done that and EVENTUALY found the router sync info
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:18:56
Downstream 448 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 5.9 dB / 10.0 dB
Line attenuation (Down/Up) 63.5 dB / 31.5 dB
Output power (Down/Up) 13.8 dBm / 12.3 dBm
Loss of Framing (Local) 19
Loss of Signal (Local) 1
Loss of Power (Local) 0
FEC Errors (Down/Up) 120 / 0
CRC Errors (Down/Up) 21 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 10

[#4]

Is that from the test socket behind the faceplate

[#5]

You could try removing the ring wire if you haven't already done so.
http://www.kitz.co.uk/adsl/socket.htm

[#6]

yes everything the same apart from the router and filter. had removed faceplate and plugged into test socket as was requested when i raised the fault

[#7]

Quote from: jelv

You could try removing the ring wire if you haven't already done so. http://www.kitz.co.uk/adsl/socket.htm

just checked and the ring wire had been removed.

[#8]

Hi bangorcity,
Hmm it is a baffling one. I'll have a word with one of our faults guys and see if I can shed some more light on it for you.
Jojo

[#9]

A very strange one.
About all I've got left to suggest is to give the router a stern talking to and tell it it's got to do better!

[#10]

thanks jojo thats great!

Quote from: jelv

A very strange one. About all I've got left to suggest is to give the router a stern talking to and tell it it's got to do better!

tempted to do a lot more that that to it trust me!

so what is it looking like then? line fault? router problem? i have had the internal wiring problem checked so doubt its that.

[#11]

Hi bangorcity,
I've just been up to faults - believe me those stairs are a killer! - and we were just discussing what's happening, and he agrees with me that something's not quite right there. He's calling the suppliers now to see what the latest is and will call you and update your ticket shortly.
Jojo

[#12]

Quote from: bangorcity

i have had the internal wiring problem checked so doubt its that.

I presume this means you have other telephone extensions.
Can you confirm that when you have the front off the master socket and are using the test socket all the other extensions are dead.

[#13]

Quote from: jelv

Quote from: bangorcity i have had the internal wiring problem checked so doubt its that. I presume this means you have other telephone extensions. Can you confirm that when you have the front off the master socket and are using the test socket all the other extensions are dead.

no all other sockets are dead! and yes the front is off the master socket and the only thing connected is the filter which the router is going into

[#14]

thanks jojo missed the call but ticket has been updated problem is still being dealt with by btw. sorry about the stairs lol

[#15]

Quote from: bangorcity

all other sockets are dead!

Another idea bites the dust!