speed problems! helpppppp
hi people,
this is my first post hope this is the right place. i have been having speed issues for a long time now. i understand because of the length of my line i am not going to get mega fast broadband (max probably 1meg :-[) but what im getting a lot of the time is completely unusable. i raised a fault ticket last week due to this problem was told the usual i,e btw are investigating etc but i did see a HUGE improvement in line profile speed, twice as fast as what i have been getting. Now low and behold it has fallen back again. i have checked the update of the fault and i it says it is waiting for a vp upgrade in the exchange. would this really affect my profile speeds? because as i see it a vp upgrade would only help a stable connection at peak times yet my speed problems are constant. also would it help my speeds if i went on max pro? confused.com
this is my first post hope this is the right place. i have been having speed issues for a long time now. i understand because of the length of my line i am not going to get mega fast broadband (max probably 1meg :-[) but what im getting a lot of the time is completely unusable. i raised a fault ticket last week due to this problem was told the usual i,e btw are investigating etc but i did see a HUGE improvement in line profile speed, twice as fast as what i have been getting. Now low and behold it has fallen back again. i have checked the update of the fault and i it says it is waiting for a vp upgrade in the exchange. would this really affect my profile speeds? because as i see it a vp upgrade would only help a stable connection at peak times yet my speed problems are constant. also would it help my speeds if i went on max pro? confused.com
If you have been told that a VP upgrade is going to affect your IP Profile I suggest you post the ticket number so that one of the comms team can give the appropriate agent a bollocking! It's rubbish as you suspected.
Can you post your router stats (sync speed, attenuation and noise margin) please. Also a description of your setup (is your router in the master or an extension, are other extensions in use etc.) would help.
Can you post your router stats (sync speed, attenuation and noise margin) please. Also a description of your setup (is your router in the master or an extension, are other extensions in use etc.) would help.
With the telephone ONLY (no filter or router) plugged in, what is the quality of the phone line like? Is there any background noise? (If you dial 17070 and take the option 2 quiet line test it gives you a clear line for you to listen, there should be no noise).
This isn't good. Have you tried a different filter and router to confirm whether it is the line or the equipment?
Quote from: bangorcity my router is connected to the master socket, which is the only socket in the house. nothing else is plugged into it not even the house phone as the connection is unstable when anything else is plugged in although that was meant to of been sorted out on the last engineer visit.
This isn't good. Have you tried a different filter and router to confirm whether it is the line or the equipment?
http://www.kitz.co.uk/adsl/frogstats.php should help you find the stats reported by your router. If you have trouble finding them post what make and model of router you have and I'm sure someone will point you in the right direction.
When you've said "and still had the same problem" did you mean that you were still seeing the same slow speeds on speed tests etc? If so that proves nothing, the BT systems take a considerable time to update after a change.
What you need to do is to compare the router stats to see if they show any improvement, if they do you will only see improved speeds when the BT systems update which will probably be two or three days.
A word of warning: while you are trying things out leave at least an hour between each time you unplug things to swap bits about. Too many disconnections in a short space of time and the BT system will set yout IP Profile to 135
What you need to do is to compare the router stats to see if they show any improvement, if they do you will only see improved speeds when the BT systems update which will probably be two or three days.
A word of warning: while you are trying things out leave at least an hour between each time you unplug things to swap bits about. Too many disconnections in a short space of time and the BT system will set yout IP Profile to 135
Jim,
I thought the BT speed test didn't show the Ip profile for people on a fixed rate product?
Also shouldn't the upload be 384?
I thought the BT speed test didn't show the Ip profile for people on a fixed rate product?
Also shouldn't the upload be 384?
Jim,
On the fixed rate products it either synced at the set speed or it didn't sync at all. He's definitely on Max or 21CN configured for ADSL1.
On the fixed rate products it either synced at the set speed or it didn't sync at all. He's definitely on Max or 21CN configured for ADSL1.
Hi bangorcity,
Just to clear something up here. You are on max on 20CN. I would certainly expect to see a better sync rate than the one I saw when I checked it just now which was 512k. When you said you tried 2 filters and a different router you would have seen no difference as the DLM won't change immediately. What you would have had to check is whether the sync rate increased. Your fault ticket says that some work to is being carried out by BT and we are hoping to have an update on the 4th, so there's not much we can do until then unfortunately.
Jojo
Just to clear something up here. You are on max on 20CN. I would certainly expect to see a better sync rate than the one I saw when I checked it just now which was 512k. When you said you tried 2 filters and a different router you would have seen no difference as the DLM won't change immediately. What you would have had to check is whether the sync rate increased. Your fault ticket says that some work to is being carried out by BT and we are hoping to have an update on the 4th, so there's not much we can do until then unfortunately.
Jojo