speed issues again
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- Re: speed issues again
speed issues again
01-07-2012 8:36 PM
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Re: speed issues again
01-07-2012 9:53 PM
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Re: speed issues again
01-07-2012 10:15 PM
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Re: speed issues again
01-07-2012 11:50 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: speed issues again
02-07-2012 10:19 AM
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Re: speed issues again
03-07-2012 11:47 AM
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Quote which beggars the question why supply a substandard router which will only damage plus net reputation if they cared about the customer
We're doing this because we do care about you as a customer and that also ties into:
Quote i can open a fault ticket which could cost me £60
because we'd rather make sure you can try an alternate router than stand the risk for an engineer being sent out only to find that your router may be causing the fault.
Just to clarify for you on that point, raising a fault doesn't cost £60. That's a potential charge that can befall you if for example your equipment is to blame (in which case we'll do all we can to help you), the engineer is unable to access your property at the time of the visit.
We don't wish to confuse or upset anyone and if you'd like some help with the fault checker: http://faults.plus.net just say the word and I'll be happy to pick up the phone and go over this on the phone with you.
Re: speed issues again
03-07-2012 12:59 PM
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Re: speed issues again
03-07-2012 4:24 PM
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Re: speed issues again
03-07-2012 6:08 PM
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Re: speed issues again
04-07-2012 4:41 PM
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If the router is proved faulty then of course we'll replace it, it's guaranteed for 12 months That will of course be at no cost to you.
With regard to the speed estimate, you're correct - however I believe we (the ISP) have a chance to make all reasonable effort to fix the fault and are only liable if it's proven that we haven't done so. I can see you have raised a fault and that one of our support agents has arranged to send you a new router, I hope this solves the problem for you but if not we'll be able to get the fault escalated to our supplier and get the line investigated.
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