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speed halved

fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

speed halved

Hello there
My speed has gone down to 6mbs from around 12. Could you kindly reset it please?
many thanks
8 REPLIES 8
fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

Re: speed halved

hello.........
anybody there
1 knock for yes  2 knocks for no................. Wink
fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

Re: speed halved

now found something else..........no dial tone?  tried another phone...same but internet working although slow as mentioned
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: speed halved

in which case you need to report a phone fault as it sounds like one wire of the pair is broken
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: speed halved

Hi fastconnection,
Thank you for bringing this to our attention. I have looked into this for you and can see there is a fault on you telephone line and I have raised this for you. You should receive a text message confirming the resolution time and no engineer is required to visit you. Please refer to ticket ref 112439470  in your online account.
fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

Re: speed halved

Thanks Ben
Much appreciated
fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

Re: speed halved

phone fixed many thanks but speed id down to 5 - 6 from 10-11 .tried reset the router but just the same. could this be reset please?
thankyou
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: speed halved

Can you try a single disconnect/reconnect now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
fastconnection
Grafter
Posts: 38
Registered: ‎06-03-2011

Re: speed halved

That great alls well now. You guys are great. I have only had a few problems over the years but each time they have been fixed and you have kept in touch. Many thanks!