speed had dropped
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- speed had dropped
speed had dropped
20-09-2013 7:37 PM
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i am using plusnet technicolor tg582n fibre and have noticed a bit of a speed drop, please see attached files
the engineer ran loads of tests when he came to setup the fibre and said my line was capable of around 50mb
just wondering if you guys can turn the switch up a bit?
thanks
Lee
Re: speed had dropped
20-09-2013 9:39 PM
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Re: speed had dropped
20-09-2013 10:06 PM
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thanks for the reply
i have done a further test, strange that i was getting higher speeds before and that the engineer said i had a higher speed when he installed the fibre
Re: speed had dropped
21-09-2013 12:38 AM
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Re: speed had dropped
21-09-2013 9:11 AM
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thanks for that, i will check that over and see what happens
thanks
Lee
Re: speed had dropped
23-09-2013 11:38 AM
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I can see you've raised a fault on this, hope that gets things sorted for you. Looks like the profile has dropped back to 24Mb at the moment unfortunately but I hope things improve soon.
Re: speed had dropped
23-09-2013 12:06 PM
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can you push it along a bit?
thanks
Lee
Re: speed had dropped
23-09-2013 5:04 PM
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Re: speed had dropped
23-09-2013 5:42 PM
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have just responded to message
thanks
Lee
Re: speed had dropped
23-09-2013 5:53 PM
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Re: speed had dropped
23-09-2013 6:14 PM
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thanks for the fast response!
will keep you posted
thanks
Lee
Re: speed had dropped
24-09-2013 1:06 PM
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the engineer left at 11am
he saw a problem at the exchange and ran some tests at my place and saw an issue of slow speeds, he rang up and got the chap to reset the profile and the tests on his device now say 48mb, but when i do speed tests still only 24mb? do you need to change anything else on your end?
thanks
Lee
Re: speed had dropped
24-09-2013 1:14 PM
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The profile on our end was still set at 24mbps but I've just increased that to 48 for you.
If you just log into your router and disconnect/reconnect you should see a increase in speed
Re: speed had dropped
24-09-2013 1:35 PM
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certainly quicker! thanks!
Re: speed had dropped
24-09-2013 2:59 PM
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