speed faster with previous ISP
DS US
Payload rate [Kbps]: 8355 448
Attenuation [dB]: 47.5 27.3
Margins [dB]: 5.9 18.0
May I say that IMHO you are doing quite well with those figures
I have the same attenuation on my ADSL2+ connection and can just about get similar speed but only with a 3 dB margin. Out of interest what average errors is DSLStats showing? I'm guessing from the telnet data CRCs are ~10 per minute.
I trust you and all PN staff has had a great xmas, and wisshing you all a Happy new year
I have actual proof that my connection is clearly capable of the speeds above 10 Mbps though my line,
I was getting with my previous ISP on a LLU system, with problems on the line called speech clipping,
Can anyone explain what is going on here
and
17070 v's 17071 test numbers for verification
Therefore on a line with problem(s) eradicated the sync and speed should increase (should it not)
Please please do not insult BTOpenreach and my intelligence, even after BTOpenreach personnel had even seen my speeds increase to what I was getting with my previous ISP, whilst they were here at my property
as for the likes of kitz adsl calculator, in all honesty it is outdated and inaccurate therefore it cant be relied upon any more for accuracy
At the moment I can not get access to my previous speeds stored by my previous ISP as they have taken it down, the attached file was recorded via http://www.speedtest.net which was using the same Netgeardgn2000 that I am using at this moment in time,
Therefore the only change(s) at this moment in time are LLU replaced with standard equipment at the exchange, speech clipping disappeared and not at optimised sync locally due to the fact that Earlier today you will see that there was no connection due to a brief power cut,
Current stats
What does PlusNet propose to do to rectify this issue ?
I have even had an apology from
Typically my line is reported as 6-9 Mbps no matter which checker is used, however from experience and actual proof, my line is and has been capable of a lot more, therefore the line estimate(s) are very conservative to say the least.
Therefore if PlusNet are not capable of providing the speeds I used to have with my previous ISP and they Do not (I Repeat) Do not have a 3db profile, which can be ruled out of the equation
Are PlusNet going to apologise for mis-selling their broadband, with false promises ?
How long will it take PlusNet to admit that there is a fault since I am not getting any where near the speeds of my previous ISP ?
Have PlusNet not seen the errors on the line in the graphs I have provided ?
I have actual proof that my connection is clearly capable of the speeds above 10 Mbps though my line,
I was getting with my previous ISP on a LLU system, with problems on the line called speech clipping,
Can anyone explain what is going on here
and
17070 v's 17071 test numbers for verification
Therefore on a line with problem(s) eradicated the sync and speed should increase (should it not)
Please please do not insult BTOpenreach and my intelligence, even after BTOpenreach personnel had even seen my speeds increase to what I was getting with my previous ISP, whilst they were here at my property
as for the likes of kitz adsl calculator, in all honesty it is outdated and inaccurate therefore it cant be relied upon any more for accuracy
At the moment I can not get access to my previous speeds stored by my previous ISP as they have taken it down, the attached file was recorded via http://www.speedtest.net which was using the same Netgeardgn2000 that I am using at this moment in time,
Therefore the only change(s) at this moment in time are LLU replaced with standard equipment at the exchange, speech clipping disappeared and not at optimised sync locally due to the fact that Earlier today you will see that there was no connection due to a brief power cut,
Current stats
System Up Time 03:21:22
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 45357 40152 0 2692 1763 03:20:14
LAN 10M/100M 37305 39319 0 1393 2709 03:21:18
WLAN 11M/54M/270M 11959 7443 0 636 59 03:20:55
ADSL Link Downstream Upstream
Connection Speed 8183 kbps 448 kbps
Line Attenuation 48.5 db 26.4 db
Noise Margin 5.7 db 16.5 db
What does PlusNet propose to do to rectify this issue ?
I have even had an apology from
Quote [Removed - inline with PlusNet policy] - BOT - DSL Logged Faults
11:32am, Monday 30 Dec 2013
Dear Sir,
Thank you for getting back to us.
I'm sorry to hear that you had previously been told that we would provide better speeds that your previous ISP. Your connection estimate for your line is 6Mbps which you are currently preforming higher that. Unfortunately we are unable to progress this as a fault as it is preforming above the line expectations. If you do start to have any further issues then please don't hesitate to come back to us
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.
Kind regards,
[Removed - inline with PlusNet policy]
Typically my line is reported as 6-9 Mbps no matter which checker is used, however from experience and actual proof, my line is and has been capable of a lot more, therefore the line estimate(s) are very conservative to say the least.
Therefore if PlusNet are not capable of providing the speeds I used to have with my previous ISP and they Do not (I Repeat) Do not have a 3db profile, which can be ruled out of the equation
Are PlusNet going to apologise for mis-selling their broadband, with false promises ?
How long will it take PlusNet to admit that there is a fault since I am not getting any where near the speeds of my previous ISP ?
Have PlusNet not seen the errors on the line in the graphs I have provided ?
A line with that kind of Attenuation, you are lucky to get 8mb!
I guess previous provider had your SNR like 3db? to get that extra speed from it
I guess previous provider had your SNR like 3db? to get that extra speed from it
Hi thesawdust
See amended post direct above yours
See amended post direct above yours
Hi ejs
You are correct it was interleaving and no order has been requested yet alone ordered as yet
According to DSLstats with the TG582n I am on the Interleaved
According to DSLstats with the Netgear I am on the fast
Would I need to start a new thread to make a request for interleaved to be turned on and upload uncapped or will the PN staff pick it up from here,
If it is the latter the can I ask PN staff for interleaving to be turned on. And for the upstream to be uncapped
Current Ping test
current Speedtest
You are correct it was interleaving
and no order has been requested yet alone ordered as yetAccording to DSLstats with the TG582n I am on the Interleaved
{admin}=>xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 1:00:01
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
According to DSLstats with the Netgear I am on the fast
adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 7975 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.0 17.4
Attn(dB): 48.5 26.4
Pwr(dBm): 20.5 11.9
Max(Kbps): 9596 19997
Rate (Kbps): 7975 448
G.dmt framin
Would I need to start a new thread to make a request for interleaved to be turned on and upload uncapped or will the PN staff pick it up from here,
If it is the latter the can I ask PN staff for interleaving to be turned on. And for the upstream to be uncapped
Current Ping test
current Speedtest
Had to contact phone support over a non related issue, and then asked if they were able to look into the speed issues.
It was decided to leave the interleaved on auto and to leave the cap on the upstream as it would compromise the Downstream speed.
However all was not lost and it was decided against the support analysts judgement that I would try going on the 3db profile.
As my previous ISP never had the 3db option open to their clients
Therefore as a result is the information in the screenshot taken from http://speedtest.btwholesale.com to be expected
image
It was decided to leave the interleaved on auto and to leave the cap on the upstream as it would compromise the Downstream speed.
However all was not lost and it was decided against the support analysts judgement that I would try going on the 3db profile.
,
Quote - CSC Analyst
6:01pm, Thursday 2 Jan 2014
Dear Sir,
As per our conversation I've changed the SNR to 3db at your request, you are aware this may cause the line to be intermittent and we cant request another reset of the line until the 12/01/14.
Please contact us back should you require further assistance.
Kind regards
As my previous ISP never had the 3db option open to their clients
Therefore as a result is the information in the screenshot taken from http://speedtest.btwholesale.com to be expected
image
Quote from: ejs Uncapping the upstream should not compromise the downstream speed.
Thats not what a PlusNet CSC Analyst told me on the dognbone, between approx 5:30pm - 6:00pm, Thursday 2 Jan 2014
Now I am confused to which info is correct
We already know that PN sales mis-sold me the product by telling me I would get better speeds than my previous ISP, and latest info is that apparently the IPStream is slower than the LLU system
what are the true facts ?