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slow speeds
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slow speeds
06-06-2012 8:16 PM
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i am getting slower speeds than i had when using a miff on three does anyone know why , i was promised 4mb but I'm lucky to get 1.8 mb , also why no mac support
Message 1 of 5
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Re: slow speeds
07-06-2012 10:12 AM
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Hi johnd07,
Your sync rate is good but it looks like your BT IP profile is stuck at 2000. This seems consistent with the speeds you're seeing. I've ordered a reset to try to free this up, but this can take up to 24 hours to take effect. Also, how do you mean by no mac support. What was it you needed support for?
Jojo
Your sync rate is good but it looks like your BT IP profile is stuck at 2000. This seems consistent with the speeds you're seeing. I've ordered a reset to try to free this up, but this can take up to 24 hours to take effect. Also, how do you mean by no mac support. What was it you needed support for?
Jojo
Message 2 of 5
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Re: slow speeds
07-06-2012 2:53 PM
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Hi johnd07,
I've been onto our suppliers and they have manually overridden the bRAS profile. This can take 2-3 hours to take effect, so you should see the speed increase then.
Jojo
I've been onto our suppliers and they have manually overridden the bRAS profile. This can take 2-3 hours to take effect, so you should see the speed increase then.
Jojo
Message 3 of 5
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Re: slow speeds
07-06-2012 3:18 PM
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i have just done a speed test and I'm getting 5.10 dan .29 up so it has improved , all i can say is thank you very much for your help
Message 4 of 5
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Re: slow speeds
07-06-2012 8:26 PM
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Glad it's sorted, thanks for letting us know
Message 5 of 5
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