slow speed help please
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- Re: slow speed help please
slow speed help please
05-08-2013 9:25 AM
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suffering slow speeds over the last few weeks, did a bt line test shows speed of 1 mbps i always had 3.2. nothing has changed and i have done all the checks any help would be greatly received thanks
link rate up 4107kbps down 1007kbps
line att 45.5 db down 29.3
noise 95 db down 5.9db
Re: slow speed help please
05-08-2013 9:45 AM
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Can you post the result of a BT speed test - further diagnostics - to find the IP profile which should be 3.62Mbps and the Plusnet current line speed https://portal.plus.net/my.html?action=data_transfer_speed which should be 3.6Mbps
Re: slow speed help please
05-08-2013 10:00 AM
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Re: slow speed help please
05-08-2013 10:01 AM
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Re: slow speed help please
05-08-2013 10:11 AM
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0.97 download
0.84 upload
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
1 Mb
Re: slow speed help please
05-08-2013 10:16 AM
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But assuming the automatic system is working as it should it just needs the Plusnet profile bouncing up to match it at 3.6Mbps
Hopefully that will be picked up here and fixed otherwise you would need to raise a ticket
Re: slow speed help please
05-08-2013 10:32 AM
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Download speedachieved during the test was - 1.01 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.58 Mbps
do i click on continue button ?
Re: slow speed help please
05-08-2013 10:35 AM
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Re: slow speed help please
05-08-2013 10:44 AM
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Line Attenuation 46.0 dB 29.3 dB
Noise Margin 9.3 dB 6.4 dB
Re: slow speed help please
05-08-2013 10:47 AM
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I have flagged this up for the staff to comment.
I would wait until they post and then you may need to raise a fault at http://faults.plus.net
Re: slow speed help please
05-08-2013 10:52 AM
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Re: slow speed help please
05-08-2013 2:14 PM
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if not then definitely raise a fault as Jim suggests, if you include some BT speed test results in the comments section it'll help our faults team in their investigation.
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