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slow fiber since connection!

sifly1
Newbie
Posts: 2
Registered: ‎28-11-2012

slow fiber since connection!

Hi,  I joined plus net on the 27/11 and had fiber installed.
To cut a long story short, the open reach "engineer" who was afraid of drilling and fixing cables to woodwork (his own words!!) Said my connection was all OK and tested it at a speed of 40 down 2 up.  To this I replied I should be getting 76/20 ?  They don't go that fast he said!
Anyway have raised a ticket 62783478 as speed test are giving figures of 35/1.9 so could someone please change my profile to what im paying for.....ta.
Cheers,
Si.
3 REPLIES 3
Moderator
Moderator
Posts: 22,015
Thanks: 3,499
Fixes: 819
Registered: ‎11-01-2008

Re: slow fiber since connection!

welcome to the forums sifly1,
which package are you on, sounds like you're on value rather than extra?
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sifly1
Newbie
Posts: 2
Registered: ‎28-11-2012

Re: slow fiber since connection!

Hi dvorak,  I should be on the extra 80/20, but have been given a 40/2 profile!  Have heard back from support and they have said the auto profile setting is wrong and they will manually change it on the 4th-5th.
I should then get the predicted 76 down Smiley as green boxes are only 10m from the house !!
Cheers all,
Si.
PS. Didn't think much of the TG582n wireless router signal so have just connected an Asus rt-n66u ready for the 76mb!.......on the 40mb I'm getting 39mb tests on nexus 7  Grin not sure what it will max out at though!
Community Veteran
Posts: 1,340
Thanks: 47
Fixes: 4
Registered: ‎22-06-2012

Re: slow fiber since connection!

I've also upgraded to the same Asus router, it's brilliant.