slow broband and Noise on phone line
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- slow broband and Noise on phone line
slow broband and Noise on phone line
23-01-2017 2:25 PM
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hi plusnet support team my have issue with my phone line and slow broadband agin it happen before first week of plusnet boradband start and now again can u please check the phone line and slow broadband .thanks
Re: slow broband and Noise on phone line
23-01-2017 3:11 PM
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Hi there,
Sorry to see you've been having problems.
I've tested the line and no issues are being flagged up.
Can you please make sure the checks here have been followed https://www.plus.net/help/phone/phone-line-troubleshooting/ do let us know how you get on.
Re: slow broband and Noise on phone line
25-01-2017 2:10 PM
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Re: slow broband and Noise on phone line
25-01-2017 2:19 PM
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OK, tests are indicating a fault with the line.
Please report that with us here so we get all the information we need from you to investigate it further: https://www.plus.net/my-account/tools/phone-troubleshooter/
Drop us a reply back here when you have and I'll make sure that gets picked up.
Re: slow broband and Noise on phone line
25-01-2017 2:36 PM
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Re: slow broband and Noise on phone line
25-01-2017 2:57 PM
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Re: slow broband and Noise on phone line
25-01-2017 3:03 PM
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Re: slow broband and Noise on phone line
25-01-2017 3:09 PM
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I have click on link and when I click on check my line it comes up call to this number 0800 I am using my mobile at moment
Re: slow broband and Noise on phone line
25-01-2017 3:58 PM
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I've tested your line and it's showing a potential issue with your internal equipment. I've created a support ticket on your account that has the next steps and what testing we'd need. You can view that here and if you reply with the information required we'll get that progressed.
Re: slow broband and Noise on phone line
27-01-2017 1:36 PM
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hi i have folow the vedio and fond my hub 5 gone fualty when i unplug router phone tone come up when i plug router in phone tone gone .can u please replace fualty hub 5 please.thanks
Re: slow broband and Noise on phone line
27-01-2017 2:14 PM
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Hi,
Given what you've mentioned and the results we were seeing on a line test yesterday I don't think the router is faulty, it sounds more likely that the equipment might be connected to the line incorrectly.
Is the socket the router connects to an Openreach branded one with two sockets such as the one shown here?
Re: slow broband and Noise on phone line
13-02-2017 12:02 PM
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hi plusnet support team can u please check why noise margin very low on my line and can u put up to 9db .thanks
Re: slow broband and Noise on phone line
14-02-2017 1:55 PM
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Is the noise margin being low causing you any issues? We're happy to request an increase to 9db, but this will lose you some speed.
Re: slow broband and Noise on phone line
14-02-2017 2:10 PM
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hi yes becauseyester day it went down to 1.5 db and i have slow broadband and disconaction put 9db for week or 2 and will see how it going.
Re: slow broband and Noise on phone line
14-02-2017 2:18 PM
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That's been put through for you. It should take effect within the next few hours.
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