slow broadband
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- Re: slow broadband
slow broadband
12-11-2014 2:21 PM
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Thank you for your query. I have checked your account and it appears that you have a potential fault on the line, what is known as LTB or Low Threshold Breach Fault. This is where your broadband Sync Speed from the Local BT Exchange, is slower then the Fault Threshold that BT puts on the line currently: - Fault Threshold Rate: 2739 kb - Current Sync Rate: 283 kb
i will be honest i know nothing about these sort of things i am in my 40,s and computers were not really around when i was at school but i have tried to learn but this is something well out of my league....could anyone tell me what happens next if anything
many thanks..
Re: slow broadband
12-11-2014 2:47 PM
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Looking at the ticket and your account I can see you've been through the faults troubleshooter, this will pass a fault report though to our team here who'll pick it up, test the line and pass the fault through to our suppliers where needed.
Your line generally looks quite stable (it doesn't disconnect too much) however over the last day there seems to have been a burst of disconnections, have you noticed these at all?
Your line is currently banded, which is why you can't connect higher, it's on the lowest band shown here: http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles - due to the instability I wouldn't suggest that we just attempt to remove this band either.
The next steps will be for our faults team to perform some further line tests, they'll then decide whether to try and remove the banding or raise this fault through to our suppliers for further investigation/
Re: slow broadband
12-11-2014 2:53 PM
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the only other thing i can think of is a new housing estate across from me is being developed,but the exchange is about a mile away so i don,t know if this construction may have an affect,,neighbours don,t seem to have any bother but most are now on fibre,which my husband and i are considering but we want to save up so we don,t get unexpected bills changing from our phone provider to plusnet.....
it has just been stressfull because i can,t do online banking as the speed is so slow the page won,t load....so any remedy will be appreciated...
Re: slow broadband
12-11-2014 3:18 PM
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Don't give up luv I'm 65 and I've learnt more in the last 25 years than the fist 40
To be is to do - Kant
do be do be do - Sinatra
Re: slow broadband
12-11-2014 3:23 PM
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Re: slow broadband
12-11-2014 3:31 PM
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The plusnet staff here and the knowledgeable customers will not require you to know all the buzzwords or jargon to give you solid help
To be is to do - Kant
do be do be do - Sinatra
Re: slow broadband
12-11-2014 3:34 PM
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I've always used the Plusnet standard technicolour routers with no problems
To be is to do - Kant
do be do be do - Sinatra
Re: slow broadband
12-11-2014 3:45 PM
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Re: slow broadband
12-11-2014 7:54 PM
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Re: slow broadband
13-11-2014 9:04 AM
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Re: slow broadband
13-11-2014 9:16 AM
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Re: slow broadband
13-11-2014 10:54 AM
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anyway i appreciate your help chris...seeing as your the only one who seems to of bothered to do anything.........
Re: slow broadband
13-11-2014 10:58 AM
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Re: slow broadband
13-11-2014 11:13 AM
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