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slow broadband with plus net

Community Gaffer
Community Gaffer
Posts: 17,698
Thanks: 681
Fixes: 167
Registered: ‎05-04-2007

Re: slow broadband with plus net

If you're still having connection I'd strongly suggest going through the steps at https://faults.plus.net as this will go through some troubleshooting, run an automated line test and then pass the ticket into our faults team for investigation.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zulfi5
Dabbler
Posts: 19
Registered: ‎11-03-2013

slow speed

hi, can plusnet fault team look at my conaction and uncap the download speed it stock at 4mb and it was full before  pls.?
thanks
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: slow broadband with plus net

New topic merged into existing thread
Have you gone through the faults process as suggested and, id so, what was the result
zulfi5
Dabbler
Posts: 19
Registered: ‎11-03-2013

Re: slow broadband with plus net

i have  gone through the faults process as suggested and it said my interner,wireing fault but every things work fine just the slow broadbandi thinks my download speed has caped .?
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: slow broadband with plus net

If it is your internal wiring as they suggest then connecting to the test socket - not the master socket - should sort it
Can you connect to the test socket and advise the full stats
zulfi5
Dabbler
Posts: 19
Registered: ‎11-03-2013

Re: slow broadband with plus net

The test socket and  full
Line state: Connected
Connection time: 0 days, 00:01:54
Downstream: 4.211 Mbps
Upstream: 888.9 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.1 dB / 10.8 dB
Line attenuation (Down/Up): 43.7 dB / 25.8 dB
Output power (Down/Up): 18.6 dBm / 12.7 dBm
FEC Events (Down/Up): 13 / 0
CRC Events (Down/Up): 0 / 22
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 9
Error Seconds (Local/Remote): 129 / 34
zulfi5
Dabbler
Posts: 19
Registered: ‎11-03-2013

Re: slow broadband with plus net

hi,
can plusnet fult look at my conaction, pls my broadband speed slow again>?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: slow broadband with plus net

Hi zulfi5,
I checked over your line and can't see any obvious cause for your slower speeds. I can see that you opened a fault ticket but closed it before all of the initial checks were completed.
Would you be able to open another fault ticket so we can investigate this further?
Community Gaffer
Community Gaffer
Posts: 13,895
Thanks: 1,411
Fixes: 118
Registered: ‎04-04-2007

Re: slow broadband with plus net

Further to what Chris has said, your BT line profile is set to 4453kbps. Your downstream SNR is a tad high which results in a lower connection speed but that's probably something to do with the frequency at which your connection is dropping out:
Session Started	Session Ended	Session Duration
14:41 08/May/2013 N/A   0:28:28 (on going)
14:25 08/May/2013 14:41 08/May/2013   0:16:1
14:22 08/May/2013 14:24 08/May/2013   0:2:20
14:58 07/May/2013 14:21 08/May/2013   23:23:10
00:44 07/May/2013 14:55 07/May/2013   14:10:43
13:07 06/May/2013 00:42 07/May/2013   11:35:30
12:45 06/May/2013 12:52 06/May/2013   0:7:46
12:38 06/May/2013 12:41 06/May/2013   0:2:46
17:59 05/May/2013 12:37 06/May/2013   18:37:32
17:56 05/May/2013 17:57 05/May/2013   0:1:9
17:44 05/May/2013 17:54 05/May/2013   0:9:37
17:41 05/May/2013 17:42 05/May/2013   0:0:49
15:03 05/May/2013 17:41 05/May/2013   2:38:7
14:36 05/May/2013 15:03 05/May/2013   0:26:34
14:25 05/May/2013 14:36 05/May/2013   0:11:33
14:09 05/May/2013 14:24 05/May/2013   0:15:51

You've done the right thing by opening a fault report. Just a case of waiting patiently for our Faults Team to run some tests etc.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵