slow broadband with plus net
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Re: slow broadband with plus net
30-04-2013 2:01 PM
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slow speed
05-05-2013 4:41 PM
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thanks
Re: slow broadband with plus net
05-05-2013 4:46 PM
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Have you gone through the faults process as suggested and, id so, what was the result
Re: slow broadband with plus net
06-05-2013 12:04 PM
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Re: slow broadband with plus net
06-05-2013 12:08 PM
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Can you connect to the test socket and advise the full stats
Re: slow broadband with plus net
06-05-2013 12:40 PM
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Line state: Connected
Connection time: 0 days, 00:01:54
Downstream: 4.211 Mbps
Upstream: 888.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.1 dB / 10.8 dB
Line attenuation (Down/Up): 43.7 dB / 25.8 dB
Output power (Down/Up): 18.6 dBm / 12.7 dBm
FEC Events (Down/Up): 13 / 0
CRC Events (Down/Up): 0 / 22
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 9
Error Seconds (Local/Remote): 129 / 34
Re: slow broadband with plus net
07-05-2013 10:11 AM
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can plusnet fult look at my conaction, pls my broadband speed slow again>?
Re: slow broadband with plus net
07-05-2013 1:14 PM
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I checked over your line and can't see any obvious cause for your slower speeds. I can see that you opened a fault ticket but closed it before all of the initial checks were completed.
Would you be able to open another fault ticket so we can investigate this further?
Re: slow broadband with plus net
08-05-2013 3:15 PM
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Session Started Session Ended Session Duration
14:41 08/May/2013 N/A 0:28:28 (on going)
14:25 08/May/2013 14:41 08/May/2013 0:16:1
14:22 08/May/2013 14:24 08/May/2013 0:2:20
14:58 07/May/2013 14:21 08/May/2013 23:23:10
00:44 07/May/2013 14:55 07/May/2013 14:10:43
13:07 06/May/2013 00:42 07/May/2013 11:35:30
12:45 06/May/2013 12:52 06/May/2013 0:7:46
12:38 06/May/2013 12:41 06/May/2013 0:2:46
17:59 05/May/2013 12:37 06/May/2013 18:37:32
17:56 05/May/2013 17:57 05/May/2013 0:1:9
17:44 05/May/2013 17:54 05/May/2013 0:9:37
17:41 05/May/2013 17:42 05/May/2013 0:0:49
15:03 05/May/2013 17:41 05/May/2013 2:38:7
14:36 05/May/2013 15:03 05/May/2013 0:26:34
14:25 05/May/2013 14:36 05/May/2013 0:11:33
14:09 05/May/2013 14:24 05/May/2013 0:15:51
You've done the right thing by opening a fault report. Just a case of waiting patiently for our Faults Team to run some tests etc.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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