slow broadband with plus net
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slow broadband with plus net
19-04-2013 11:20 AM
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Re: slow broadband with plus net
19-04-2013 11:42 AM
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Re: slow broadband with plus net
19-04-2013 11:53 AM
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I'm going to remove the banding to see how your line performs. Could you let me know if you start seeing any disconnections at all?
Re: slow broadband with plus net
19-04-2013 2:54 PM
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thanks for speedy reply my broadband speed now increase to 4.2 but my modem can`t contact to adsl2+ it only conact,to adsl2 my exchange has adsl2+ 21cn wsb.can plus net fult team check, it pls.?
Re: slow broadband with plus net
19-04-2013 2:58 PM
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Please post the full stats from the router as it is likely that the default noise margin is 15dB
Re: slow broadband with plus net
19-04-2013 3:08 PM
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ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 02:50:48
Downstream: 5.181 Mbps
Upstream: 440 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 11.0 dB / 25.4 dB
Line attenuation (Down/Up): 43.6 dB / 25.7 dB
Output power (Down/Up): 18.7 dBm / 12.4 dBm
FEC Events (Down/Up): 2068095 / 0
CRC Events (Down/Up): 106 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 41 / 0
Error Seconds (Local/Remote): 520 / 0
Re: slow broadband with plus net
19-04-2013 3:14 PM
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You can't do anything about that until the 10 day training period is over.
If it hasn't changed and the line has been stable Plusnet may be willing to initiate SNR reset which will get you back to 6dB
Do you want the upstream uncapping - if so either raise a ticket or wait for it to be picked up here
Re: slow broadband with plus net
22-04-2013 1:42 PM
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Re: slow broadband with plus net
22-04-2013 4:40 PM
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I've placed a SNR reset on your line that will take affect in the next 4 hours, I've also placed an order to uncap your upload which will complete tomorrow.
Re: slow broadband with plus net
22-04-2013 6:48 PM
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Are you there?
You seem like a decent chap -can you take my 0.25Mb throttle off?
Re: slow broadband with plus net
23-04-2013 10:03 AM
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Re: slow broadband with plus net
28-04-2013 9:09 PM
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Re: slow broadband with plus net
29-04-2013 10:36 AM
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I'm really sorry to hear you're still suffering with poor speeds. What sort of speeds are you getting at the moment?
Can you please complete the BT Speedtester at http://speedtest.btwholesale.com so we can take a look please?
Re: slow broadband with plus net
30-04-2013 12:44 AM
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1Download speedachieved during the test was - 3.82 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.92 Mbps
Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: slow broadband with plus net
30-04-2013 10:44 AM
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thanks
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