slow broadband (~300k) for over a week
Its been over a week since moving house, and i've been stuck on ~300k since. i went through the sync process by plugging into master socket and was assured that some one over there would press their buttons and do whatever they do, and my speed would increase to normal (~16MBish), it hasn't.
I have tickets open but there's been no resolve, and it seems the only option is now to fork out ££ for an engineer...
This is after being a customer for 6 years, moving house and being forced into a new 2 year contract, i would expect a little more from a customer support point of view, and certainly not have to pay for an engineer after renewing a contract!
Could this be escalated / actioned please? As i'm losing faith, and would rather just migrate to another provider to get it sorted with a fresh start.
Re: slow broadband (~300k) for over a week
You'll only be charged for an engineer if they find that the fault is in your domain - that is why there is a series of user checks which you are asked to perform before requesting an engineer. Lets check the basics and gather some facts first...
Broadband is not going to work well if the "phone" line is not working properly.
What are the expectations for your line?
How is your line performing?