slow as a snail

[#1]

these i beleive are our line stats

Internet
Connection Information

Link Status: IPv4 connected
IPv6 disconnected
Uptime: 4 days, 21:16:56
Data Transferred (Sent/Received) [GB/GB]: 3.57 / 30.58
TCP/IPv4 Settings
IPv4 State: Enabled
IPv4 Address: 91.125.234.219
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
TCP/IPv6 Settings
IPv6 State: Disabled

[#2]

No - that's not what we need (see http://community.plus.net/forum/index.php/topic,96155.0.html)
1.If you are using a Plusnet supplied router the stats will look like this:
[quote=Example]Uptime: 18 days, 0:45:41
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [GB/GB]: 2.04 / 13.21
Output Power (Up/Down) [dBm]: 12.3 / 19.9
Line Attenuation (Up/Down) [dB]: 11.0 / 20.5
SN Margin (Up/Down) [dB]: 17.0 / 6.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 176 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 54 / 188
HEC Errors (Up/Down): - / 129
2. BT diagnostic speed test will look something like this:
[quote=Example] Download speedachieved during the test was - 6.56 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Yours will also include details relating to upload
3. Current line speed looks like this:
[quote=Example]
Telephone number:
   01747xxxxxx
Phone exchange:
   xxxxxx
Estimated line speed:
   8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-09 17:45:15
Current line speed:
   7.15 Mb

[#3]

bt wholesale sppedtest results as follows
1.98 mb download
1.02 mb upload
39.38 ping
tested via ethernet cable approx. 11:15 hrs

[#4]

If you don't post the information we ask for we can't help and quite frankly you are wasting your (and our) time posting

[#5]

sorry jel v
but what information are you looking for as far as i know i have posted all the information i could find please bear in mind im not as computer savvy as some of you guys  so aqny help or advice is very welcome

[#6]

The instructions are in this post: http://community.plus.net/forum/index.php/topic,96155.0.html (click the link)
Above (Reply #16) I've posted examples of what it should look like.

[#7]

Got the same problem my actual speed is from 200k - 4mb when using my pad via WIFI and on my desktop computer it sometimes gets as high as 3-4 MB
Rand the helpline a number of times one bloke said it was the router ..... he was helpful..... sent me a new router.......  no difference ----- the last time I rang he said they were seeing 16MB into the router but when I tested it on the BT site he reccomended I was seeing 5MB
I am using XP which has been reliable, but I have been trying to sort this speed problem for many months now, it cant me the machine as I have tried all sorts of "cleanup" and virus checking programs and all seems well.... left my last provider because plusnet said I could get a faster speed but its worse!  Plusnet say they cant help anymore.        I can see the telephone exchange they use from my bedroom window!    The data could walk there faster... 
The only thing I can think of is a change to the DNS server - anybody any other  suggestions ?
As plusnet say they cant help any more  - the only thing left open to me is to go somewhere else
pete

[#8]

@peterx666 - I've just tested your line and can't see that you're connected for one reason or another? Is your router switched on?
Your connection graph shows that this happens quite regular, any reason in particular you can think of?
<img src="http://community.plus.net/visualradius/generated/image13998864269960.png"/>
@heatherb1947 - Your Fault Ticket should be getting picked at some point today by our Faults Team.

[#9]

its that slow may as well leave it off

[#10]

Turning the router on and off like that doesn't help in fact it makes it worse as the DLM will think there is more of a problem than there is and slows the line down even more to get stability, routers are designed to be left on