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second request for a response to ticket 37440705

alben
Grafter
Posts: 101
Registered: ‎01-09-2007

second request for a response to ticket 37440705

Why has this been ignored? it makes me lose faith in the on line fault reporting system, in fact I would not recommend any one to use it at all. Ok things have been stable for a day or so (at a lesser speed) but the router was plugged into the backplate when the dropouts were occurring, obviously indicating a BT fault, possibly the router, but I doubt it. Plusnet are so fast to blame customers to sort out their wiring (and righty so a lot of the time) but seem afraid to escalate a fault to their parent company.
2 REPLIES 2
VileReynard
Hero
Posts: 12,536
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: second request for a response to ticket 37440705

I raised ticket 37517614 on 29th November.
This means that you are 76,908 tickets behind me, if they are raised sequentially in the order requested. Cheesy Cheesy Cheesy

"In The Beginning Was The Word, And The Word Was Aardvark."

jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: second request for a response to ticket 37440705

Hi alben,
I've nudged one of the faults guys to have a look at it for you.
Jojo Smiley