safeguard is still blockong everything
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safeguard is still blockong everything
14-05-2018 2:06 PM
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hi I'm new to plusnet and am starting to wonder why I switched I have received my hub I unblocked the contents I wanted to vie and nothing happened waited 2 days still nothing so I disabled safeguard waited 2 hours still nothing reset hub nothing waited a week still nothing is there anything that I can do to rectify this
Re: safeguard is still blockong everything
14-05-2018 3:25 PM
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Hi @sarahandjay17a,
I'm sorry to hear that disabling Safeguard hasn't worked. I've replied to you on the other post here. Please let us know if changing your DNS server settings doesn't resolve this issue.
Re: safeguard is still blockong everything
14-05-2018 3:32 PM
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Re: safeguard is still blockong everything
14-05-2018 4:34 PM
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Hi @sarahandjay17a,
I'm glad to hear that this worked for you. I'm sorry for any inconvenience that the Safeguard issue has caused. I will flag this to our incident management team.
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